Megan Morrison

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Supervised and trained staff on product knowledge and customer service.
• Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
• Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.
• Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.

I do everything that I did before as the operator of Trackside Store and Auction, except now I am the owner of the business and I changed the name slightly to Trackside Auction.

• Run the day to day operations of the business
• Take in Consignments
• Tag and photograph merchandise for auction
• Assist clients with questions and concerns on how to sell items at auction.
• Answer over 10 phone calls per day.
• Conduct all of the bookkeeping and paperwork.
• Conduct Computer clerking of items sold on the day of the auction.
• Write checks to the consignors for their items sold.
• Conduct Bank Deposits
• Calculate and pay all sales tax that was due monthly
• Post on Social Media pages for advertising
• Created social media pages for the company
• Conduct Cashiering
• Set up and organized merchandise when it comes in.
• Buy supplies for the office as well as the auction supplies.
• Train new hires, providing information and insight into corporate policies and procedures.
• Work in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
• Listen to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Promote energetic atmosphere with purpose to drive improvements in customer care and experiences.
• Supervise the creation of exciting merchandise displays to catch attention of auction customers.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Build loyal account base and long-term business relationships with consignor accounts.
• Interact well with customers to build connections and nurture relationships.

• Ran the day to day operations of the business
• Took in Consignments
• Tagged and photographed merchandise for auction
• Assisted clients with questions and concerns on how to sell items at auction.
• Answered phones over 10 calls per day
• Did all the book keeping and paperwork.
• Conducted Computer clerking of items sold on the day of the auction.
• Wrote checks to the consignors for their items sold.
• Conducted Bank Deposits
• Calculated and paid all sales tax that was due monthly
• Posted on Social Media pages for advertising
• Created social media pages for the company
• Conducted Cashiering
• Set up and organized merchandise when it came in.
• Bought supplies for the office as well as the auction supplies.
• Trained new hires, providing information and insight into corporate policies and procedures.
• Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
• Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
• Supervised creation of exciting merchandise displays to catch attention of auction customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Built loyal account base and long-term business relationships with consignor accounts.
• Interacted well with customers to build connections and nurture relationships.

• Under limited supervision performs technical and administrative duties for assigned Region/ Area and respective personnel; assists the public in various technical and administrative functions.
• Answer over 50 telephone calls per day and monitor the radio; disseminate information to the officers in the field, relay messages to the officers; maintain readiness in emergency situations.
• Assist 60+ region officers and Unit Supervisors with administrative and clerical tasks such as filing reports, issuing warning and summons books, typing correspondences, maintaining equipment, organizing and maintaining a filing system for the region, ensuring all employee evaluations are completed and submitted to main office in Columbia.
• Ordering and maintaining supplies for the Region office.
• Assisting officers will any paperwork.
• Maintain the Oracle records software for tickets and officer information.
• Assist other Law Enforcement agencies, DNR personnel and the general public on a daily basis, providing information they need.
• Assist the public with boat titling and registration information as well as wildlife information, saltwater/freshwater fishing regulations.
• Handle FPR's, purchase orders, requisitions, R&I expense vouchers and travel reimbursements. Make sure these are filled out and submitted in a timely manner.
• Maintains officer supply room requests for uniforms, duty gear and equipment.
• Assists with in house filing, making copies and mailing of warrants, timesheets, and schedules.
• Open and distribute incoming mail, as well as send outgoing mail.
• Planned region luncheon cooks and Christmas Party.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Arranged rapid office equipment repair and maintenance with vendors.
• Organized weekly staff meetings and logged minutes for monthly meetings.
• Executed record filing system to improve document organization and management.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Managed Access databases converting complex data into easy-to-interpret data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Coached new employees on administrative procedures, company policies and performance standards.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Answered and managed incoming and outgoing calls while recording accurate messages
• Maintained Quick books accounting software for the company
• Customer invoicing
• Processed Payroll
• Paid company expenditures
• Processed and submitted quarterly payroll taxes and workers compensation payments.
• Greeted Customers.
• Maintained a clean reception area and office.
• Opened and distributed mail.
• Prepared information for annual income taxes.
• Typed AIA building contracts

• Maintained Sales Records
• Processed and submitted quarterly sales tax records and payments
• Record keeping for daily expenses
• Buying and Ordering merchandise for the inventory
• Provided customer service to customers who were purchasing merchandise
• Delivering merchandise to customers home after purchase.
• Picking up items that were bought from customers to put into the store inventory
• Bank Deposits
• Answering telephone calls and returning voicemails.
• Executed record filing system to improve document organization and management