Megan Morseon
Buffalo,NY
Summary
Dynamic Banquet Supervisor with a proven track record at Classic Events Catering, excelling in guest relations and event management. Skilled in leading teams to deliver seamless events for up to 300 guests, enhancing customer satisfaction through effective problem-solving and multitasking. Knowledgeable in inventory control and staff leadership, consistently achieving operational excellence. Effectively manage personnel and business operations to handle demanding [Area of expertise] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Banquet Supervisor
Classic Events Catering
05.2017 - Current
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Directed and managed banquet functions for 50 to over 300-person events .
- Streamlined communication between kitchen and service staff for seamless event execution.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
Assistant Manager
Tim Hortons
01.2008 - 10.2012
• keeping up with inventory / ordering product
•scheduling staff members to maintain exceptional customer service
•Giving exceptional customer service
•running end of the day reports
Education
High School Diploma - Horticulture
McKinley Vocational
Buffalo, NY06.2007
Skills
- Guest Relations
- Event Management
- Sales and Marketing
- Banquet operations
- Scheduling and Rostering
- Staff Leadership
- Time Management
- Problem-Solving
- Multitasking
- Reliability
- Cash Handling
- Food and Beverage Service
- Task Delegation
- Inventory Control
Timeline
Banquet Supervisor
Classic Events Catering
05.2017 - Current
Assistant Manager
Tim Hortons
01.2008 - 10.2012
High School Diploma - Horticulture
McKinley Vocational
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