Megan Muante
Amarillo,TX
Summary
Proven Administrator with a track record of enhancing productivity and customer satisfaction at Brian S. Murrell MD, PA. Excelled in office administration and team leadership, significantly improving document management and employee development. Skilled in MS Office and Google Office and various electronic medical systems. Experience in fostering strong relationships, adept at driving efficiency and confidentiality in fast-paced environments. Knowledgeable Customer Service background with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
18
18
years of professional experience
Work History
Administrator
Brian S. Murrell MD, PA
12.2013 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrator Assistant
University of Rochester, Strong Memorial Hospital
06.2006 - 12.2013
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Composed, edited and prepared correspondence and other department documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for [Number]-person team.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
- Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
- Performed routine analysis and calculations to process data for internal reports.
- Arranged conference rooms and facilities to prepare for meetings.
- Prepared transportation arrangements, itineraries and expense reports for [Number] executives.
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
- Supported executive management by preparing reports, conducting research, and assisting with special projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Bachelor of Arts - English
University of Texas At Permian Basin
Odessa05.2005
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Schedule Coordination
- Relationship Development
- Employee Supervision
- Resourceful and Analytical
- Timesheet Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Documented and resolved billing issue which led to faster claims reporting and payment.
- Created a training manual for each position in our office.
- Maintain and enhanced employee training and task tracking documentation system.
Timeline
Administrator
Brian S. Murrell MD, PA
12.2013 - Current
Administrator Assistant
University of Rochester, Strong Memorial Hospital
06.2006 - 12.2013
Bachelor of Arts - English
University of Texas At Permian Basin
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