Megan Mullen
Wells
Summary
Dynamic and detail-oriented professional with extensive experience in office administration and customer service, notably at Mason Dental. Proven ability to enhance patient satisfaction through effective appointment management and billing accuracy. Skilled in task delegation and maintaining confidentiality, consistently fostering strong relationships with clients and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Administrative Assistant
William T Burns Insurance Agency
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed multiple tasks simultaneously while prioritizing deadlines to ensure smooth operations within the insurance department.
- Provided exceptional customer service through prompt responses to inquiries and resolving issues in a professional manner.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Dental Front Office Coordinator
Mason Dental
08.2024 - 01.2025
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
Landscaping Crew Member
Baierlein Landscaping
05.2024 - 09.2024
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Revitalized garden areas by planting seasonal flowers, plants, and maintaining mulch beds.
- Preserved property value through regular upkeep of grounds and outdoor spaces.
Front Office Assistant
Community Health Centers of Rutland Region
03.2024 - 05.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Dental Front Office Coordinator
Mason Dental
10.2022 - 03.2024
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
Sales Representative & Administrative Assistant
Adirondack Natural Stone
04.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Front Office Assistant
Black Magic Chimney Sweeps
05.2020 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
Front Office Assistant
Community Health Centers of Rutland Region
07.2019 - 05.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
Paraprofessional
Castleton Elementary School
05.2017 - 06.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Education
Poultney High School
Poultney, VTSkills
- Phone etiquette
- Billing and invoicing
- Task delegation
- Calendar management
- Customer service
- Attention to detail
- Office administration
Certification
Life Space Crisis Intervention
Para Pro Assessment
Timeline
Insurance Administrative Assistant
William T Burns Insurance Agency
01.2025 - Current
Dental Front Office Coordinator
Mason Dental
08.2024 - 01.2025
Landscaping Crew Member
Baierlein Landscaping
05.2024 - 09.2024
Front Office Assistant
Community Health Centers of Rutland Region
03.2024 - 05.2024
Dental Front Office Coordinator
Mason Dental
10.2022 - 03.2024
Sales Representative & Administrative Assistant
Adirondack Natural Stone
04.2021 - 10.2022
Front Office Assistant
Black Magic Chimney Sweeps
05.2020 - 03.2021
Front Office Assistant
Community Health Centers of Rutland Region
07.2019 - 05.2020
Paraprofessional
Castleton Elementary School
05.2017 - 06.2019
Life Space Crisis Intervention
Para Pro Assessment
Poultney High School
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