Overview
Work History
Education
Skills
Referrals
Timeline
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Megan Murphy

Valencia,CA

Overview

7
7
years of professional experience

Work History

Remote Care Technician 1

Abbott Laboratories
Sylmar, CA
02.2020 - Current
  • Provides guidance and support to those who use monitoring equipment for there cardiac implants in a inbound and outbound call center.
  • Records all inbound and outbound calls in a documentation database.
  • Provides assistance in setting up cardiac remote monitoring devices to customers implanted devices, troubleshooting error messages that may appear until the issue is resolved.
  • Open and follow up on technical issues ticket.

Pretesting Patients

Valencia Eyecare Optometry
01.2019 - 01.2020
  • Pretesting patients with an Autorefractor and a Peripheral Vision machine, pretesting patients in exam room.
  • Answering and returning calls, making appointments,entered in patient information into exam writer.
  • Authorizing patient’s insurances, spoke with insurance companies daily.

Customer Service Representative

Barnes and Noble
12.2016 - 06.2017
  • Helping customers find items that they are looking for, answering calls and returning calls to inform customers that the items they ordered is available for pickup.
  • Stock shelves, organized inventory, maintained cleanliness store.

Education

High School Diploma -

Valencia High School
06-2017

Skills

  • Microsoft software suite
  • Google Docs
  • Google Slides
  • Type 40wpm
  • Minor Excel experiance
  • PowerPoint
  • Outlook

Referrals

  • Jonathan Murphy, J_Murphy1@icloud.com
  • Janell Acosta, (661) 202-0879
  • Carolena Varner, (661) 607-8285

Timeline

Remote Care Technician 1

Abbott Laboratories
02.2020 - Current

Pretesting Patients

Valencia Eyecare Optometry
01.2019 - 01.2020

Customer Service Representative

Barnes and Noble
12.2016 - 06.2017

High School Diploma -

Valencia High School

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Megan Murphy