Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Megan Murphy

Full Time Student At Christopher Newport University
Newport News,VA

Summary

Attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Certified in First Aid, CPR and O2. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Customer Service Representative

SwimRVA
Richmond, VA
05.2022 - Current
  • Assisted customers with warm and professional attitude
  • Processed customer transactions
  • Assisted customers with questions
  • Handled emails, inbound calls, and outbound calls
  • Operated cash drawer
  • Handled billing issues and order inquiries.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times

Swim Instructor

Hampton Virginia Aquaplex
Hampton , VA
02.2022 - 10.2023
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Took notes strengths and weaknesses of each child in class to track progress
  • Maintained control and safety of class and kept children in flotation always within arm's reach
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students

Internship

Senator Kaine
Richmond, VA
07.2023 - 08.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.

Swim Instructor

YMCA
Richmond, VA
07.2021 - 05.2022
  • Teach children, adults and seniors how to swim
  • Certified in AED, O2, and CPR.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
  • Prepared equipment before each class class and stored items promptly after classes
  • Developed and implemented lesson plans based on individual student needs

Volunteer

SPCA
Richmond, VA
07.2021 - 01.2022
  • Completed daily domestic tasks in shelters and group homes to assist people in need
  • Supported engaging, fun, and smooth-running events by helping with organization and planning
  • Used strong interpersonal communication skills to convey information to others

Cashier

PM UNLIMITED CONVIENCE STORE
Richmond, VA
10.2018 - 04.2021
  • Welcomed guests
  • Assisted with customer inquiries
  • Handled customer complaints and concerns
  • Handled returns and exchanges
  • Handled cash and credit transactions
  • Counted cash drawers
  • Stocked merchandise
  • Restocked and organized merchandise in front lanes
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business

Front Desk Receptionist

US Realty One
Richmond, VA
04.2020 - 04.2020
  • Checked in/out customers, visitors, guests and patients
  • Took phone calls, directed visitors and took messages
  • Greeted all visitors, guests, patients and customers
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Adaptable and proficient in learning new concepts quickly and efficiently

Education

College Degree - Criminology

Christopher Newport University
Newport News, VA
08.2022 - Current

High school diploma - undefined

Lynnhaven Academy
Richmond, VA
10.2019 - 2022.05

Skills

First and CPR instruction

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Certification

O2

Additional Information

  • Authorized to work in the US for any employer

Timeline

Internship

Senator Kaine
07.2023 - 08.2023

College Degree - Criminology

Christopher Newport University
08.2022 - Current

Customer Service Representative

SwimRVA
05.2022 - Current

Swim Instructor

Hampton Virginia Aquaplex
02.2022 - 10.2023

O2

07-2021
First Aid
07-2021
CPR
07-2021

Swim Instructor

YMCA
07.2021 - 05.2022

Volunteer

SPCA
07.2021 - 01.2022

Front Desk Receptionist

US Realty One
04.2020 - 04.2020

High school diploma - undefined

Lynnhaven Academy
10.2019 - 2022.05

Cashier

PM UNLIMITED CONVIENCE STORE
10.2018 - 04.2021

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Megan MurphyFull Time Student At Christopher Newport University