Megan Murphy
Curtis Bay,MD
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
SAS Retail Services LLC
03.2021 - Current
- Reviews and analyzes various event performance metrics, including execution rates and sales performance, and adjusts, as necessary, to improve return on investment for clients
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented systems used for improving retention of talent
- Developed several spreadsheets used for staff tracking, orientation and on-going training of new hires.
Territory Supervisor
Advantage Solutions
06.2017 - 03.2021
- Directs all activities for 100+ locations
- Involved in executing successful events in assigned stores; manages either remotely or onsite, as needed, group of Brand Ambassadors to deliver product demonstrations
- Reviews and analyzes various event performance metrics, including execution rates and sales performance, and adjusts, as necessary, to improve return on investment for clients
- Efficiently tripled staffing resulting in exceeding company expectation for execution
- Implemented systems used for improving retention of talent
- Developed several spreadsheets used for staff tracking, orientation and on-going training of new hires.
Manager of Corporate Operations
Domino's Pizza
02.2015 - 06.2017
- Coaching and Mentoring Provide suggestive on-the-job coaching of key operations and management skills to General Managers, Assistant Managers and Crew
- Provide 'positive, constructive, and actionable' feedback to General Managers, Assistant Managers and Crew
- Empower General Managers and Assistant Managers to take full accountability for store performance
- Evaluate management needs for the area and staff according to needs
- Achieve Operational Excellence in all Stores using Structured Approach Reinforce execution of key Domino's Pizza LLC policies and standards
- Effectively complete District Manager Sign in Sheet and review with MIC during each visit to each store
- Complete a weekly OER on each store with goal to achieve minimum of 4 star status
- Identify and diagnose most important on-going operation gaps in underperforming stores
- Empower Store Management to execute action plans
- Track progress and reinforce action plans
- Ensure all equipment in store(s) is maintained and in working order
- Ensure excellent Customer Service
- Financial Oversight and Review Meetings Review key financial variables as part of store visits. Take daily numbers and react during store visit
- Analyze and track key financial/operational results weekly using sign in sheet/weekly keys
- Ensure store are meeting operational plan through the use of P&L reviews
- Take Leadership Role in Market Development Activities to Drive AWUS Growth Coordinate with Company President, VP of Operations, Marketing Department and General Manager Field support to develop market business plans
- Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
- Coordinate field support resources to execute LSM initiatives
- Empower GMS to take leadership role in executing LSM (ex: develop relationships in schools, community, etc
General Manager
Domino's Pizza
06.2004 - 02.2015
- Manage day to day operations
- Including, scheduling, order taking, food preparation, cooking, delivery driver routing, daily inventory, daily food and labor control and maintaining cleanliness
- Train customer service representatives on company specifications on how to answer phones, prepare and make product, and how to handle customer issues
- Train new Managers on day to day operations
- Teach them how to manage food and labor costs hourly and daily
- Manage local marketing in order in increase sales
Education
Diploma - General Studies
Northeast High School
Pasadena, MD05.1999
Skills
- Microsoft excel (4 years)
- Product Demos
- Merchandising
- Store Management Experience
- Budgeting
- Recruiting
- Operations Management
- Mentoring
- Teamwork and Collaboration
- Performance Improvements
- Decision-Making
- Customer Service
- Staff Management
- P&L Management
- Employee Development
- Training Management
- Payroll Administration and Timekeeping
- Performance Evaluations
- Operational Efficiency
Certification
ServSafe, 2021
StateFoodSafey-Food Handler, 2022
Awards
5 star Operations Award, 2014, Awarded 2 5 star Operations Awards in 2014.
Team comes in to do an unannounced inspection on the location. Check on cleanliness of location, Service being offered to customers. Perfect Product. Received a 95 out of a possible 100.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Operations Manager
SAS Retail Services LLC
03.2021 - Current
Territory Supervisor
Advantage Solutions
06.2017 - 03.2021
Manager of Corporate Operations
Domino's Pizza
02.2015 - 06.2017
General Manager
Domino's Pizza
06.2004 - 02.2015
Diploma - General Studies
Northeast High School
ServSafe, 2021
StateFoodSafey-Food Handler, 2022
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