Summary
Overview
Work History
Education
Skills
Timeline
Generic
Megan Mutter

Megan Mutter

Green Bay

Summary

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Overview

17
17
years of professional experience

Work History

Retail Customer Service Advocate

Target
10.2017 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in regular performance evaluations, consistently exceeding expectations.
  • Conducted regular training sessions for new hires to ensure consistent service across the team.

Full Time Retail Store Manager

Smart Choice Mobile
09.2016 - 09.2017
  • Requires Strong Customer Service Skills
  • Operational Duties Including Routine Inventory Management
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Requires Leadership Focus Towards Store Goals
  • Completed point of sale opening and closing procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Full Time Front Desk Receptionist

Obstacle Academy
05.2016 - 09.2016
  • Requires Excellent Customer Service Skills
  • Responsible for All Incoming Calls/Over the Phone Sign-Ups
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Full Time Retail Sales Associate

T-Mobile
02.2008 - 04.2016
  • Consistently achieved Fast-Paced, Always Changing Sales Objectives
  • Selling While Providing Excellent Customer Service
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associates Degree - Liberal Arts

Inver Hills Community College
06.2008

Skills

  • Excellent Customer Service Skills
  • Strong Leadership Qualities
  • Organization/Attention To Detail
  • Excellent Sales Ability and Expertise
  • Excel in Communication with Customers and Employees/Coworkers
  • Hardworking
  • Quick Learner
  • Complaint handling
  • Problem-solving
  • Conflict resolution
  • Building rapport
  • Service upselling

Timeline

Retail Customer Service Advocate

Target
10.2017 - Current

Full Time Retail Store Manager

Smart Choice Mobile
09.2016 - 09.2017

Full Time Front Desk Receptionist

Obstacle Academy
05.2016 - 09.2016

Full Time Retail Sales Associate

T-Mobile
02.2008 - 04.2016

Associates Degree - Liberal Arts

Inver Hills Community College

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