Megan N Boggs
Pensacola,FL
Summary
Results-driven professional with 15 years of experience in client, management, and customer-facing roles across organizations. Committed to providing comprehensive support to ensure effective institutional operations and personnel relationships. Skilled in human resources, policy and procedure development, issue resolution, and regulatory compliance. Collaborative and engaging, consistently maximizing institutional workflows, operations, and productivity without sacrificing morale or service quality. Particularly adept in community relations and networking within organizations to drive operational growth. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chapter President - Volunteer
Veterans Bushiness Collective
03.2024 - Current
- Improved public knowledge and perception of group by utilizing social media, partnerships and news highlights.
- Created and managed committees to effectively handle different aspects of organization's business.
- Addressed any member concerns promptly and professionally, implementing solutions that were in the best interest of both the individual and the organization as a whole.
- Collaborated with other chapters in regional or national initiatives to expand our reach while sharing best practices and learning from each other''s experiences.
- Strengthened community involvement by developing and implementing new charitable plans.
- Developed strategic plans to guide the chapter''s direction and focus on achieving long-term objectives.
- Served as an ambassador for the organization at external functions, representing our mission passionately to stakeholders in various settings.
- Boosted fundraising efforts by organizing successful events, securing sponsorships, and implementing innovative fundraising methods.
- Ensured compliance with organizational policies and guidelines while maintaining accurate records of all chapter activities for accountability purposes.
- Promoted diversity within the chapter by actively recruiting individuals from different backgrounds while fostering inclusion in all activities.
Founder/CEO
Boggs Communications
10.2023 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Solidified company's competitive position, conducting comprehensive market analysis and adjusting strategies accordingly.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
- Managed financial, operational and human resources to optimize business performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Streamlined operations, implementing efficient workflow processes that cut down on project completion times.
Center/Area Operations Manager III
USO NC Coastal Area
03.2020 - 10.2023
- Checked facility, employee work, and service levels to maintain compliance with company and industry standards
- Introduced new methods, practices, and systems to reduce turnaround time
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing, and customer account operations efficiently
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate
- Recruiting, interviewing, hiring, training, managing direct reports, and managing up to 240 volunteers simultaneously
- Providing strong attention to detail and impeccable execution while simultaneously handling multiple projects and operational commitments
- Leading with integrity and empathy, thus creating a positive and productive work environment
- Successful project management of multiple large-scale projects simultaneously, within a five percent variance of budgetary guidelines
- Provide information, assistance, and guidance to Marines, Sailors, and their families regarding military and local communities and events that strengthen the military family
- Maintained an organized system of available resources that directly and positively impacted performance, morale, and retention
- Tracked through various CRM software
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Conduct surveys to measure the effectiveness of resources and events; collaborate with team members to successfully provide integrated solutions
- Coordinate, create, market, and execute all operational support and programmatic support for Coastal NC
- Create, manage, and execute budgetary spending within a five percent variation
- Use strong interpersonal and entrepreneurial skills to acquire new donors and maintain relations with existing donors
- Demonstrated strong communication and marketing skills when communicating with Commanding Generals, Commanding Officers, and State and Local County leaders to ensure mission support and operational mission commitments
- Consistently scored a 4.75 out of 5 customer satisfaction rating at the two centers under my management
- Consistently scored 3 out of 3 on performance reviews, resulting in unsurpassed expectations of career goals
- Implemented new procedures and technologies that improved efficiency and streamlined operations
Lead Volunteer
FRA, VMU-3
01.2017 - 01.2019
- Assisted with special events and programs
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
- Maintained clean, neat, and operational facilities to serve program needs
- Represented organization positively and professionally while providing community with much-needed services
- Used strong interpersonal communication skills to convey information to others
- Provided administrative support to department leads to help organize events and fundraisers
- Communicated with staff members to stay informed about volunteer opportunities and events
- Facilitated community outreach to expand participation and support
- Coordinated and managed volunteer activities for community service projects
- Built partnerships with related organizations to develop support and gain greater attention for important issues
Assistant Coordinator
Toys-For-Tots
01.2017 - 01.2018
- Worked with supervisor to assess needs and determine best courses of action
- Managed filing systems for electronic and hard copy documents to keep organized records through CRM software
- Maintained volunteer records
- Delegated tasks to 150 volunteers
- Organized and prepared daily activities and restocked materials and snacks for facility
- Attended staff meetings, notified stakeholders and leaders regarding special events and interacted with families on routine basis
- Created and executed events that created strong community relations and increased donors
- Gathered and organized materials to support operations
- Entered data, generated reports, and produced tracking documents
- Handled incoming and outgoing shipping and receiving activities
- Used strong interpersonal and communication skills to acquire new donors and strengthen relations with existing stakeholders and donors
Lead Server, Trainer, and Manager on Duty
Hub Stacey's at the Point
01.2014 - 01.2017
- Oversaw daily operations of the service team, delegated tasks, and trained new staff
- Cultivated warm relationships with regular customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Maintained a clean and organized dining area to create a pleasant and welcoming customer atmosphere
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
- Conducted meetings with management to discuss operational issues and develop ways to improve services
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Kept register accurate through correct billing, payment processing, and cash management practices
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Increased sales significantly by upselling higher-end products to customers
- Observed servers to provide feedback and coaching in areas requiring improvement
Teller IV
Regions
01.2008 - 01.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining the security of cash drawers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Maintained in-depth knowledge of bank products and services to provide appropriate customer recommendations
- Served as customer's primary point of contact, assisting with account maintenance and transactions
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Maintained accurate records of customer transactions in line with bank procedures
- Monitored and reported suspicious activity in line with bank security policies
- Assisted with training of new tellers on policies and procedures
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Assisted customers with banking needs and inquiries
- Counted, verified and handled bank deposits and armored car transactions
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Cross-sold credit cards, loans and other bank products
- Generated monthly reports on customer activity and customer feedback
- Wrote and distributed customer correspondence
Education
Bachelor of Business Administration and Management -
Columbia Southern University
12.2024
Associates of Business Administration and Management -
Columbia Southern University
11.2023
Skills
- Cross-functional Collaboration
- Workforce Management
- Team Leadership
- Performance Metrics
- Time Management
- Customer Retention
- Activity Development
- Membership Growth
- Innovation and Creativity
- Membership promotion
- Relationship Building
- People and Culture
Certification
- Personnel Management Certificate
- Meta Leadership, NPLI, Harvard University
- Conflict Management, NPLI, Harvard University
- Leadership Development Program, MSAN
- Mental Health Ally, Psych Hub
- Four Lenses Leadership Instructor
Professionalsocieties
- National Society of Leadership and Success
- Omega Nu Lambda, National Honor Society
- Military Affairs Committee, Onslow County, NC
- Chamber of Commerce, Jacksonville, Wilmington, Swansboro, NC
Awards
- USOvation 2021, Awarded for leading the team to unprecedented support within the Coastal NC Area while operating with no physical facility and within a COVID-19 environment. Resulting in historical operational fundraising and touched service members' instances, the highest in the Coastal NC 80-year history and 100 percent operational growth. (We broke this record in 2022.)
- USOvation 2022, Awarded for planning, leading, and executing the White House's 2022 “Friendsgiving” event aboard Marine Corps Air Station Cherry Point. This was a coordinated effort serving with White House staff and installation staff and serving at the pleasure of the President and the First Lady of the United States with unprecedented execution and mission focus. Received by name recognition to the CEO of USO Inc, JD Crouch, from White House staffers.
- USOvation 2023, Awarded for successful completion of the opening of the historic new center aboard Camp Lejeune.
- Duke Energy, 2023 Citizenship and Service Award, Awarded through the Onslow County Chamber of Commerce.
- Armed Forces Insurance, 2023 Marine Corps Air Station New River, Military Spouse of the Year
References
- Randy Baker, Former USO Director, (919)400-3096
- Colonel Todd Ferry, USMC Retired, (252)856-1775
- Colonel NaTasha Everly, USMC, (910)467-9006
- Chelsea VanNienwenhove, Director of Provider Relations and Clinical Outreach, (850)461-9111
Timeline
Chapter President - Volunteer
Veterans Bushiness Collective
03.2024 - Current
Founder/CEO
Boggs Communications
10.2023 - Current
Center/Area Operations Manager III
USO NC Coastal Area
03.2020 - 10.2023
Lead Volunteer
FRA, VMU-3
01.2017 - 01.2019
Assistant Coordinator
Toys-For-Tots
01.2017 - 01.2018
Lead Server, Trainer, and Manager on Duty
Hub Stacey's at the Point
01.2014 - 01.2017
Teller IV
Regions
01.2008 - 01.2011
Bachelor of Business Administration and Management -
Columbia Southern University
Associates of Business Administration and Management -
Columbia Southern University
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