Megan Nail
Athens,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Upbeat personality, friendly, and sensitive to other peoples needs. Very dependable, organized, and easily trainable.
Overview
3
3
years of professional experience
Work History
Server
The Cheesecake Factory Restaurant
06.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Was a food line expo
- Occasionally sat tables
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Memorized a very extensive menu
Server
Glorias Latin Cuisine
01.2022 - 05.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Olive Garden
06.2021 - 03.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectively
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
To-Go Specialist
Olive Garden
01.2021 - 03.2022
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
- Transacted food and drink orders at POS in person and by phone.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Kept take-out area well-stocked to facilitate speedy service.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Ran Car-side delivery
- Ran expo to-go line
To-Go Specialist
Chuys Tex Mex
09.2020 - 01.2021
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
- Transacted food and drink orders at POS in person and by phone.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
To-Go Specialist
FireHouse 52 Bar And Grill
10.2019 - 06.2020
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Transacted food and drink orders at POS in person and by phone.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
Host
FireHouse 52 Bar And Grill
10.2019 - 06.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
Education
Associate of Arts - Psychology
Trinity Valley Community College
Athens, TX05.2024
Skills
- Suggestive Selling
- Menu Memorization
- Food Sales and Promotion
- Quality Control
- Price Memorization
- Dining Customer Service
- Order Accuracy
- High-Volume Dining
- To-Go Order Preparation
- Pos Operation
- Menu Item Recommendation
- Greet Guests
Timeline
Server
The Cheesecake Factory Restaurant
06.2022 - 09.2022
Server
Glorias Latin Cuisine
01.2022 - 05.2022
Server
Olive Garden
06.2021 - 03.2022
To-Go Specialist
Olive Garden
01.2021 - 03.2022
To-Go Specialist
Chuys Tex Mex
09.2020 - 01.2021
To-Go Specialist
FireHouse 52 Bar And Grill
10.2019 - 06.2020
Host
FireHouse 52 Bar And Grill
10.2019 - 06.2020
Associate of Arts - Psychology
Trinity Valley Community College