Megan Nash
West Babylon,NY
Summary
Current Knowledge Management Specialist with a passion for employee experience, training, and onboarding looking for new opportunities. Strong data analysis skills to identify knowledge gaps and create training content for employees, managers, and HR.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Knowledge Management Specialist
Northwell Health
05.2024 - Current
- Creates HR-related knowledge content such as E-learning modules, how-to and commercial overview videos, learning portfolios, AI digital assistant intents, etc.
- Identifies knowledge gaps through data analysis and implemented enhanced knowledge sharing strategies
- Creates and implements training plans for organization-wide projects, OKR, and KPI improvements
- · Partners with COEs and provides knowledge content and distribution expertise
Associate Knowledge Management Specialist
Northwell Health
07.2022 - 05.2024
- Creates various HR related knowledge content such as training modules, videos, learning portfolios, job aids, and more
- Maintains data trend dashboards to identify knowledge gaps and makes recommendations to business leaders
- Creates and maintains performance management scorecards for quality assurance of the data management and HR call center teams
- Assists in KPI tracking and makes recommendations for associated actions to improve department performance.
Administrative Support Associate (Temp)
Northwell Health - Flex Staff
07.2021 - 07.2022
- Resolved HR Escalations pertaining to positions, pay, access, benefits, and other related HR topics
- Validated HR data to approve position requests to maintain accuracy and consistency
- Maintained data trend dashboards and presented to business leaders
- Collaborated with team to create knowledge content for site HR, leaders, and team members.
HR Intern
Graphic Image
10.2019 - 03.2020
- Tracked new hire Benefits and PTO enrollment dates
- Assisted with the New York Shared Work application for the Department of Labor
- Scheduled interview appointments over the phone
- Transcribed exit interviews and employee benefit/insurance broker meetings.
Education
Master of Science - Industrial/Organizational Psychology
CUNY Baruch College
New York, NY05.2023
Bachelor of Science - Psychology
Molloy College
Rockville Centre, NY12.2020
Skills
- Content Management Proficiency
- Problem Solving Aptitude
- Strong Analytical Skills
- Knowledge Transfer Techniques
- Performance Measurement & Quality Assurance Practices
- Training delivery
- Project Support
- Strategic Planning Abilities
- Training and Development
- Excel Proficiency
- Video Creation and Editing (Vyond, Storyline, Adobe)
- E-learning modules creation (Vyond, Storyline, Rise)
Affiliations
SIOP, Society for Industrial and Organizational Psychology
Certification
- Responsible Conduct of Research, Collaborative Institutional Training Initiative - Expires October, 2025
- HSR for Social & Behavioral Faculty, Graduate Students & Postdoctoral Scholars, Collaborative Institutional Training Initiative - Expires October, 2024
Timeline
Knowledge Management Specialist
Northwell Health
05.2024 - Current
Associate Knowledge Management Specialist
Northwell Health
07.2022 - 05.2024
Administrative Support Associate (Temp)
Northwell Health - Flex Staff
07.2021 - 07.2022
HR Intern
Graphic Image
10.2019 - 03.2020
Master of Science - Industrial/Organizational Psychology
CUNY Baruch College
Bachelor of Science - Psychology
Molloy College
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