Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Megan Nawal

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Professional in retail operations with strong background in streamlining processes and enhancing customer experiences. Skilled in inventory management, staff coordination, and optimizing store layouts to drive sales. Known for fostering team collaboration and adapting to shifting priorities, ensuring goals are met efficiently. Dependable and results-focused with knack for problem-solving and strategic planning.

Qualified Retail Operations Coordinator with solid background in overseeing retail processes and enhancing operational efficiency. Demonstrated success in streamlining inventory management and improving customer service protocols. Proven ability to leverage teamwork and problem-solving skills to adapt to dynamic retail environments.

Overview

7
7
years of professional experience

Work History

Retail Operations Coordinator

Ashley Furniture Homestore
03.2024 - Current
  • Analyzed sales data to identify trends and areas for improvement, implementing strategic changes accordingly.
  • Identified opportunities for process improvements that led to increased operational efficiency within stores.
  • Improved store efficiency by streamlining retail operations processes and procedures.
  • Coordinated store events and promotions, boosting brand visibility and driving sales growth.
  • Implemented loss prevention strategies to reduce shrinkage rates and protect store assets.
  • Facilitated regular communication between store associates and management, fostering a positive work environment with high employee morale.
  • Maintained compliance with company policies and industry regulations by conducting regular audits of store operations practices.
  • Monitored inventory levels closely, addressing discrepancies promptly to maintain accurate records for decision-making purposes.
  • Developed training materials for new employees, resulting in a more knowledgeable and efficient workforce.

Marketing Director in Training

Synaptic
07.2023 - 02.2024
  • Built strong relationships with industry professionals and influencers.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Directed trade show participation, maximizing exposure for company products and services.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Mentored junior team members, fostering professional development within the organization.
  • Conducted interviews to find new candidates
  • Spearheaded marketing meetings and training events
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.

Cashier, Cash Office Clerk, Service Desk, SC

Meijer
06.2022 - 07.2023
  • Counting all of the tills and daily inventory, keeping track of lottery sales and postal, and documenting any loans or payments to the store
  • Helping to solve customers complaints, sell lottery tickets, sending packages, and sorting merchandise
  • Sending employees on breaks, solving problems, giving overrides when needed, and overseeing the day to run smoothly
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Diligently kept track of all cash flow in the store, balancing drawers, running audits, and making deposits.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Server

Texas Roadhouse
11.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Ride Operator

Cedar Point
06.2021 - 08.2021
  • Ran the rides at Cedar Point, strapping in guests and assisting in any way needed
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.

Crew Member

Jersey Mikes
11.2020 - 03.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Parking Attendant

Live Nation Blossom Music Center
08.2018 - 01.2021
  • Direct cars where to park in the different lots at Blossom
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.

Umpire

North Royalton Baseball Boosters
05.2018 - 01.2021
  • Referee boys baseball games and girls softball games
  • Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.

Associate

JcPenney
10.2018 - 12.2018
  • Ringing customers out and helping them to find anything they were looking for
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Education

Miami University
Oxford, Ohio

High School -

North Royalton High School
North Royalton, Ohio
06.2020

Skills

  • Microsoft Office
  • Store operations
  • Operational efficiency
  • Budget planning
  • Merchandise planning
  • Staff training and development
  • Cash management
  • Merchandise auditing
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Customer satisfaction
  • Team leadership

Community Service

Volunteer at a horse barn cleaning stalls, Strongsville, Ohio

Timeline

Retail Operations Coordinator

Ashley Furniture Homestore
03.2024 - Current

Marketing Director in Training

Synaptic
07.2023 - 02.2024

Cashier, Cash Office Clerk, Service Desk, SC

Meijer
06.2022 - 07.2023

Server

Texas Roadhouse
11.2021 - 01.2022

Ride Operator

Cedar Point
06.2021 - 08.2021

Crew Member

Jersey Mikes
11.2020 - 03.2021

Associate

JcPenney
10.2018 - 12.2018

Parking Attendant

Live Nation Blossom Music Center
08.2018 - 01.2021

Umpire

North Royalton Baseball Boosters
05.2018 - 01.2021

High School -

North Royalton High School

Miami University

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Megan Nawal