Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Needham

Customer Service Representative
Plain

Summary

Dynamic professional with a proven track record in customer service and relationship building at Walmart. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at cash handling and payment processing, consistently achieving high standards in fast-paced environments while maintaining a calm demeanor under pressure.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

3
3
years of professional experience

Work History

Spark Driver

Delivery Drivers
02.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Handled fragile materials carefully, resulting in zero damage claims from customers during transit period.

Sales Associate, Cashier, Customer Service Rep.

Walmart
06.2023 - 01.2025
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Dairy Milker

The Needham Farm
10.2022 - 11.2023
  • Safeguarded animal welfare through regular observation of cow behavior patterns, addressing any concerns that indicated potential problems or stressors.
  • Enhanced overall milk production by consistently following proper milking procedures and maintaining a clean work environment.
  • Reduced instances of mastitis in the herd through diligent observation and early detection of signs, ensuring prompt treatment.
  • Increased efficiency in milking operations by effectively managing time-sensitive tasks and adhering to established schedules.
  • Contributed to team success by promptly identifying issues with milking equipment and coordinating repairs or replacements as necessary.

Education

High School Diploma -

River Valley High School
Spring Green, WI
05.2001 -

Skills

Customer service

Listening skills

Order processing

Relationship building

Sales training

Promotional support

Policy and procedure adherence

Cash handling

Flexible schedule

Cash register operation

Timeline

Spark Driver

Delivery Drivers
02.2025 - Current

Sales Associate, Cashier, Customer Service Rep.

Walmart
06.2023 - 01.2025

Dairy Milker

The Needham Farm
10.2022 - 11.2023

High School Diploma -

River Valley High School
05.2001 -

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Megan NeedhamCustomer Service Representative
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