MEGAN NEEDHAM
Appleton
Summary
Dynamic sales and customer service professional with proven success at Spectrum, excelling in effective communication and analytical problem-solving. Consistently exceeded performance targets, enhancing customer retention rates while managing high call volumes. Proficient in CRM tools, demonstrating strong organizational skills and a commitment to delivering exceptional client experiences in remote environments.
Overview
16
16
years of professional experience
Work History
Sales Associate-Remote
Market Source
Appleton
05.2024 - 11.2024
- Conducted outbound calls for FedEx to drive sales and promote additional services.
- Cold-called prospective clients, generating new leads and securing sales opportunities.
- Exceeded sales targets through effective communication and persuasive techniques.
- Delivered exceptional customer service to foster positive client relationships.
Customer Service Representative-Remote
Aston Carter/Ucare
Appleton
06.2022 - 10.2023
- Scheduled and coordinated non-emergency medical transportation for members, ensuring timely service delivery.
- Assisted clients in understanding transportation benefits and resolving inquiries with professionalism.
- Communicated with transportation providers to confirm ride details and address service-related issues.
- Maintained accurate records of ride requests and member interactions per company policies.
Customer Service Representative-Remote
Spectrum
Appleton
03.2013 - 06.2022
- Resolved customer issues related to internet, phone, and cable services through technical troubleshooting.
- Assisted customers with billing inquiries and processed payments and service adjustments.
- Processed new service orders and upsold additional products to support company sales targets.
- Managed over 70 calls daily while meeting key performance metrics for customer satisfaction.
- Exceeded monthly performance targets, enhancing customer retention rates.
- Balanced time off the phone for training and administrative tasks, sustaining overall productivity.
Customer Service Representative
Guardian Life Insurance
Appleton
04.2009 - 05.2012
- Facilitated customer inquiries on insurance policies, ensuring awareness of coverage options.
- Processed pre-authorizations for medical services, adhering to established guidelines.
- Upheld confidentiality standards in alignment with company policies.
- Demonstrated effective communication and problem-solving skills to enhance customer support.
Skills
- Effective communication and active listening
- Analytical problem-solving
- CRM tools proficiency
- Organizational and time management skills
- Call center operations expertise
- Remote work capability
Timeline
Sales Associate-Remote
Market Source
05.2024 - 11.2024
Customer Service Representative-Remote
Aston Carter/Ucare
06.2022 - 10.2023
Customer Service Representative-Remote
Spectrum
03.2013 - 06.2022
Customer Service Representative
Guardian Life Insurance
04.2009 - 05.2012
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