Megan Nelson
811 W 12th St, Sioux Falls,SD
Summary
Detail-oriented, satisfaction driven, and eager to learn. Dedicated to thoroughly and accurately resolving technical issues with forward-thinking and knowledgeable solutions. Highly-motivated employee with desire to take on new challenges. Adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
WPS Health Solutions
Madison, WI
01.2023 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Quit to peruse a job in the tech industry.
Customer Care Lead
Midco
Sioux Falls, SD
11.2019 - 07.2022
- SMTP email setup and troubleshooting.
- Printer setup and troubleshooting
- Diagnosed, troubleshot and resolved hardware and system problems.
- Educated customers where applicable to alleviate need for future contact.
- Created and updated training materials and procedures.
Collections Specialist
Capital Services
Brookings, SD
10.2016 - 11.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Education
Google Cybersecurity Certification - Cybersecurity
Coursera
10.2023
It Specialist
Merit America
09.2023
High School Diploma -
Brookings High School
Brookings, SD05.2004
Skills
- Friendly, Patient, Positive Attitude
- De-escalation Techniques
- Customer Care Lead Experience
- Word, Excell, Outlook, Linux
- Flexible Schedule
- Critical Thinking and troubleshooting
- Mentor and Leader
- Team Player
Timeline
Customer Service Representative II
WPS Health Solutions
01.2023 - 03.2023
Customer Care Lead
Midco
11.2019 - 07.2022
Collections Specialist
Capital Services
10.2016 - 11.2019
Google Cybersecurity Certification - Cybersecurity
Coursera
It Specialist
Merit America
High School Diploma -
Brookings High School
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