Megan Newberry
Wooster
Summary
Dedicated professional with a strong track record in customer service and machinery operation, notably at Clampco Products, Inc. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in both communication and attention to detail, significantly contributing to team and company success. Demonstrates a robust work ethic and proficient computer skills, ensuring efficiency and quality in every task.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Machine Operator
Clampco Products, Inc
03.2016 - 09.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Customer Service Representative
Advance America
01.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Reebok Outlet
03.2014 - 01.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
Rite Aid
06.2013 - 03.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Rittman High School
Rittman, OH05-2013
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Computer skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Call center experience
- Payment processing
Timeline
Machine Operator
Clampco Products, Inc
03.2016 - 09.2017
Customer Service Representative
Advance America
01.2015 - 03.2016
Customer Service Cashier
Reebok Outlet
03.2014 - 01.2015
Customer Service Representative
Rite Aid
06.2013 - 03.2014
High School Diploma -
Rittman High School
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