Megan Newell

- Lead daily operations, managing resources and overseeing a team of 8-10 employees, serving over 150 clients.

- Implement strategic initiatives, deliver regular KPI updates to senior leadership and execute operational plans.

- Oversee and delegate assignments to Client Advisors, Onboarding Supervisors, and Administrators.

- Drive process improvements, optimizing client experiences from onboarding to service completion.

- Manage budgets, forecast expenses, and ensure cost-effective practices.

- Plan and execute projects within budget and deadlines, coordinating cross-functional teams to achieve project goals.

*Key Achievements:

- Successfully implement new processes to support accelerated growth, ensuring seamless client experiences.

- Enhance operational efficiency by developing and executing comprehensive SOPs.

- Led a team of 10 instructors, managing approximately 500 clients across three subject areas.

- Directed the adoption of new programs and processes, facilitating change management and ensuring team-wide success.

- Developed and executed quarterly and yearly objectives, ensuring department and client goals were met.

- Managed client expectations and resolved high-level escalations, ensuring positive outcomes and satisfaction.

*Key Achievements:

- Spearheaded new initiatives, successfully leading cross-functional teams in program implementation.

- Fostered a results-driven environment with a focus on client satisfaction and service excellence.

- Provided administrative support and coordinated patient care, ensuring the smooth operation of healthcare services.

- Maintained effective communication among medical staff and managed patient admissions, discharges, and care.

*Key Achievements:

- Improved data management processes, enhancing efficiency in compliance and quality assurance.

- Delivered direct patient care as a Certified Nurse Assistant under the supervision of RNs.