Megan Nicole Smith
Iowa City, Iowa, United States,IA
Summary
Talented HR leader with 10-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
12
12
years of professional experience
Work History
Independent HR Consultant
The Arc of South East Iowa - Bill Reagan Childrens
Iowa City, IA
08.2023 - Current
- Implemented recruitment strategies to attract qualified job applicants.
- Reviewed and updated job descriptions for accuracy and relevance.
- Advices Directors on HR policies, procedures, benefits, compensation and labor laws.
- Created onboarding programs for new hires including orientation sessions and documentation review.
- Created training programs & compliance tracking practices
- Coached leadership on progressive employee management
- Grant Research & creation for non-profit funding
People & Culture Manager
Graduate Hotels
07.2022 - 11.2023
- Mentored leadership team and counseled on all employee relation activities
- Lead and managed recruitment initiatives for all levels within the hotel (5 departments)
- Promoted company culture initiates, engagement activities, recognition programs, and managed employee feedback surveys
- Implimented an onboarding and full orientation process
- Monitored training compliance while working directly with department heads to grow and maintain 90% completion rate
- Point of contact for all employee relation concerns, including conducting thorough investigations
- Coached leadership on employee management and engagement initiates
- Analyzed ‘Voice of the Employee’ survey while assisted in developing strategies for improving employee engagement levels
- Onsite contact for benefit enrollment and plan inquiries
- Managed all HRIS systems and employee files (ADP)
- Provided guidance and support to employees regarding cultural issues in the workplace.
Human Resources Manager
Panchero’s Franchise Corporation
10.2019 - 07.2022
- Counseled and advised Director of Operations, District Managers, and General Mangers for 26 restaurant locations on all HR related topics
- Managed incoming employee relation issues
- Supervised and authorized onboarding & hiring for 26 restaurants – electronic onboarding process
- Recruitment for General Managers and corporate Support Staff
- Managed onboarding and orientation for leadership roles
- Responded to and managed unemployment hearings (high workflow during Covid-19 layoffs)
- Worked closely with CAO for benefit management
- Managed workers compensation claims for 26 locations: insurance filing (including cost tracking), auditing documentation & retention, and OSHA tracking
- Monitored staffing levels and labor costs for 26 locations
- Communicated with Director & District Managers on concerns & efforts
- Lead company culture initiates, engagement activities, and recognition programs
- Point of contact for all employee relation issues
Human Resources Coordinator
Loparex
06.2012 - 09.2019
- Point of contact for all Human Resources issues in a full-service department
- Administer employee programs, including group insurance plans, paid time off, flexible spending accounts, 401(k), COBRA, tuition reimbursement, FMLA and disability leave
- Processed payroll for 200 employees in ADP online software
- Advised management on company policies and HR laws; assist and educate employees on HR-related issues, policies, and procedures
- Coordinated training programs and curriculums for staff development
- Participated in talent acquisition, including identifying needs, research and identifying recruitment methods, developing job descriptions and postings, screening applications, interviewing applicants, and preparing offers
- Lead new hire orientations and on-boarding
- Lead company culture initiatives and coordinate related staff activities and events
- Managed multiple HRIS system
- Maintained all HR records ethicly
Education
Bachelors of Business Administration - Human Resources Management
Mount Mercy College
01.2012
Skills
- Human Resources Management
- Training & Development
- Compensation Structuring
- Recruiting & Onboarding
- Performance Management
- Employee Relations
- Quickbooks
- Mentoring Leadership
- Payroll and Benefits Administration
- Relationship Building
- Research and Data Analysis
References
- Jay LeaVesseur, General Manager – Graduate Iowa City, 319-530-1889
- Allison Hoflen, Director of Sales – Graduate Iowa City, 773-575-3142
- Nanette Beiner, CEO – Pancheros Franchise Corporation, 269-806-9607
- Chelsi Baker, Senior Accounting Manager – Pancheros Franchise Corporation, 563-380-2149
- Stacey Spillman, HR Manager & Supervisor – Loparex, 319-331-4810
- Laura Lewis, Payroll Administrator - Corporate office Loparex, 919-824-3482
Timeline
Independent HR Consultant
The Arc of South East Iowa - Bill Reagan Childrens
08.2023 - Current
People & Culture Manager
Graduate Hotels
07.2022 - 11.2023
Human Resources Manager
Panchero’s Franchise Corporation
10.2019 - 07.2022
Human Resources Coordinator
Loparex
06.2012 - 09.2019
Bachelors of Business Administration - Human Resources Management
Mount Mercy College
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