DARRYL NIXON
Customer Service Representative
Furlong,PA
Summary
Focused customer relations professional of 3 years; skilled in lead generation, customer relationship development and sales. Accomplished in providing prompt and efficient support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Works well independently and as a team member with strong work ethic.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Coinbase
Los Angeles, CA
03.2022 - 07.2022
Provided Tier 1 support by assisting customers in identifying issues and explained solutions to restore service and functionality.
Accomplishments:
- Resolved over 30 different technical issues across multiple systems daily with 95% success.
- Improved client satisfaction scores by 70%
- Exceeded daily text and email quotas by upwards of 20%.
Uber Partner
Uber
Los Angeles, CA
01.2018 - 11.2021
Transported riders to designated locations in a safe but efficient manner.
Accomplishments:
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved over 1000 5-star ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Received the Customer Care Award for outstanding customer Service.
Tier 2 Customer Service Representative
Uber Technologies, Corporate Office
Culver City, CA
02.2015 - 02.2017
Provide customer service and technical issue resolution for customers and contracted drivers
Accomplishments:
- Resolved diverse range of technical issues across multiple systems and applications for over 100 Uber users per day
- Quickly promoted from Tier 1 to the Tier 2 team due to extensive knowledge of IT help desk ticketing system and help desk software
- Received the “Customer Obsessed” Award for high quality customer service in 2016
- Achieved and maintained high customer review scores of 99.32%
Education
Associate of Arts - Audio Engineering
The Art Institute of Los Angeles
Los Angeles, CA05.2015
GED -
Hawthorne High School
Hawthorne, CA2011
Skills
- Prior startup experience
- Administrative support
- Database Management
- Sales expertise
- Account management
- Multi-line phone talent
- Technical Support
- Consistency
- Problem Solving
- Driven Creativity
Timeline
Customer Experience Specialist
Coinbase
03.2022 - 07.2022
Uber Partner
Uber
01.2018 - 11.2021
Tier 2 Customer Service Representative
Uber Technologies, Corporate Office
02.2015 - 02.2017
Associate of Arts - Audio Engineering
The Art Institute of Los Angeles
GED -
Hawthorne High School
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