Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Veterinary Assistant
Molalla River Veterinary Center
11.2023 - Current
Ensured safe and effective treatment plans by administering medications as prescribed by the veterinarian.
Aided in successful surgeries through precise X-ray positioning and image processing for diagnostic purposes.
Increased client satisfaction with thorough education on preventative care measures such as vaccinations, parasite control, and dental care.
Reduced stress for animals by providing compassionate handling during exams and procedures.
Maintained and sterilized surgical instruments and equipment.
Administered medications to animals under supervision.
Assisted in surgical procedures, ensuring a sterile environment and proper equipment preparation.
Aided with routine diagnostic tests by running bloodwork and reading fecal tests.
Assisted veterinarians and technicians with exams, procedures, and X-rays.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Barista Trainer
Starbucks
05.2022 - Current
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Customized training strategies based on individual barista knowledge, experience and strengths.
Taught proper procedures and strategies for success to new employees.
Shift Supervisor
Sonics Drive In
09.2020 - 10.2022
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Clackamas Community College
Oregon City, OR
07.2026
Certification - Veterinary Assistant
US Career Institute
12.2023
Skills
Emergency and preventive care
Certification
Radiology certification
CPR certification
Anesthesia Monitoring Classes
References
Andrea Duvall, DVM
Email: admin@molallariverveterinarycenter.com
Phone: 541-915-3230
Timeline
Certified Veterinary Assistant
Molalla River Veterinary Center
11.2023 - Current
Barista Trainer
Starbucks
05.2022 - Current
Shift Supervisor
Sonics Drive In
09.2020 - 10.2022
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)