Megan Nolter
Millville,NJ
Summary
Professional and knowledgeable customer service coordinator offering over ten years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proficient in data-entry, scheduling, intake of high volume calls, while maintaining a positive customer service demeanor.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Vector Security
03.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and trouble shooting technical issues, improving overall customer experience.
- Contributed to sales growth by upselling products and providing product knowledge to customers.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Kay Jewelers
09.2011 - 03.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized displays cases and merchandise to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
High Rollers Server
Harrahs Casino And Resort
07.2009 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Participated in alcohol law training to keep restaurant compliant with regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Dental Receptionist
My Dentist
08.2018 - 02.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companys to diligently verify insurance coverage and updated patient financial records accordingly.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Assisted with medical coding and billing tasks.
Education
Buena Regional High School
Buena, NJ05.2010
Skills
- Telephone communication
- Accurate Recordkeeping
- Notetaking and documentation
- Time Management
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Reliability
- Professionalism
Timeline
Service Coordinator
Vector Security
03.2022 - Current
Dental Receptionist
My Dentist
08.2018 - 02.2019
Sales Associate
Kay Jewelers
09.2011 - 03.2022
High Rollers Server
Harrahs Casino And Resort
07.2009 - 04.2021
Buena Regional High School
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