Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Technology And Tools
Timeline
Generic

Megan Norris

Glenn Heights

Summary

Certified Coding Specialist (CCS) with 5 years of hands-on experience in medical office administration, billing, and front desk operations. Proficient in ICD-10-CM, CPT, and HCPCS coding, HIPAA compliance, electronic health records, and multi-line communication systems. Adept at supporting providers and improving workflow efficiency. Ready for remote or in-office roles, including medical coding, billing, intake, and administrative support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Psychology Office Coordinator

Allied Youth and Families
10.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.

Household Manager & Medical Support (Freelance)

Self-Employed
10.2017 - Current
  • Coordinated family healthcare appointments and medication schedules.
  • Handled financial planning, budgeting, and documentation.
  • Provided academic and administrative support within the home environment.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.

Billing Specialist

The Bridge Breast Network
03.2023 - 06.2023
  • Accurately entered billing and coding data to maintain current client records.
  • Processed client referrals and prepared essential documents for health events.
  • Utilized Excel and Word for data tracking and reporting.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Leasing Professional

Atlas Residential
02.2017 - 08.2017
  • Handled tenant screening, rent processing, and marketing of property listings.
  • Maintained positive tenant relations and ensured lease compliance.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
  • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
  • Participated in regular training sessions to stay updated on industry trends and best practices in property management.

Education

Medical Coding & Billing Program -

The College of Health Care Professions
Dallas, TX
06.2023

High School Diploma - undefined

Robert E. Lee High School
Midland, TX
05.2010

Skills

  • ICD-10-CM
  • CPT
  • HCPCS
  • HCC/Risk Adjustment Coding
  • Medical Billing & Claims Processing
  • EHR Management
  • HIPAA Compliance
  • Insurance Verification
  • Prior Authorization
  • Front Desk
  • Multi-Line Phone Systems
  • Patient Intake
  • Scheduling
  • Office Administration
  • Data Entry
  • Strong Written Communication
  • Strong Verbal Communication
  • Schedule coordination
  • Customer service
  • Client relations
  • File organization
  • Mail handling

Certification

  • Certified Coding Specialist (CCS), AHIMA, Awarded: 08/14/2023 Exp. 03/15/2026
  • HIPAA Certification, Active as of 2023
  • CPR/AED & First Aid Awarded: 01/23/2024 Exp. 01/23/2027
  • OSHA 10 Hour Outreach Training Program, Active as of 2025

Personal Information

  • Location Preference: Glenn Heights, TX or remote.
  • Title: Certified Medical Coding & Office Support Specialist
  • Availability: Open to remote or in-person positions. Ready to start immediately., Location Preference: Glenn Heights, TX or remote.

Technology And Tools

  • EPIC
  • Medisoft
  • Microsoft Office Suite
  • Outlook
  • Excel
  • Word
  • Switchboard Systems
  • EHR platforms

Timeline

Psychology Office Coordinator

Allied Youth and Families
10.2023 - Current

Billing Specialist

The Bridge Breast Network
03.2023 - 06.2023

Household Manager & Medical Support (Freelance)

Self-Employed
10.2017 - Current

Leasing Professional

Atlas Residential
02.2017 - 08.2017

High School Diploma - undefined

Robert E. Lee High School

Medical Coding & Billing Program -

The College of Health Care Professions

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