Megan Norton

• Foster strong customer relationships, driving satisfaction and retention through proactive engagement.
• Develop and implement customer success strategies to enhance product adoption and user experience.
• Collaborate with cross-functional teams to resolve customer issues efficiently, ensuring timely solutions.
• Analyze customer feedback and usage data to identify trends, informing product improvements and service enhancements.

● Coordinated deployment schedules to optimize resource allocation and enhance operational efficiency
● Communicated with cross-functional teams to ensure timely execution of deployment projects
● Developed and maintained standard operating procedures for deployment processes, improving consistency and accuracy
● Collaborated with stakeholders to gather requirements and align project goals with organizational objectives

• Worked with POS system to place orders, manage bills, and handle complimentary items
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems

• Supported external clients and internal sales account managers in identifying product issues, provided detailed solutions to restore service and functionality for LinkedIn's highest-grossing line of business, Talent Solutions
• Led the team of product SMEs for LinkedIn Recruiter product provisioning & setup for clients, training new team members
• Translated complex technical issues into digestible language for non-technical users both internally and externally
• Collaborated with cross-functional teams including sales, product, and engineering to escalate and address customer inquiries or technical issues
• Built and maintained relationships with SMB, mid-market, and enterprise account managers and their clients to ensure reliable & consistent support and maximizing client product knowledge

• Food and beverage server at one of Omaha's highest rated and busiest restaurants
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods and recommending items to each of my tables
• Increased sales significantly by upselling higher-end products to customers
• Used slow periods to restock supplies, ice, trays, and delivery bags and boxes

• Provided superior customer care by responding to requests, assisting with product selection and handling ordering functions
• Promoted available products and services to customers during service, account management, and order calls
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Food and beverage service at the VIP Club Lexus within the Ball Arena for all Denver Nuggets and Colorado Avalanche games
• Prepared all food serving stations and bar for service before each game/event
• Provided excellent and efficient customer service to VIP ticketholders before, during, and after each game

• Approved loan applications and managed contracts based on customer creditworthiness and identified suitable vehicle options
• Negotiated loan terms and conditions with both lenders and customers to secure best deal to maximize dealership profit
• Upselling add-on products and warranties to auto clients based on financial institution approval

• Provided food and beverage service in a locally owned fine-dining restaurant
• Cultivated warm relationships with each table
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
• Suggested wine pairings to go with specific menu items