Megan Norwood
Seattle,WA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Program Operations Manager
Allegis Global Solutions
02.2023 - Current
- Responsible for leading and supporting all day-to-day activities for a successful operation of our largest-scale Customer's
- Represents AGS during client interactions which will call for professionalism, strategic thinking, and strong customer service skills
- Responsible for program health as it pertains to operations, invoicing, integration management, technology enhancements, audits, etc
- Customer Interaction and Relationship Management for all Operational Activities
- Partners with Program Director to develop and deliver Presentation Materials in Customer Review Meetings
- Allocate and adjust workload of direct reports
- Train and mentor operational team members
- Manage Relationships with Program Staffing Suppliers to Ensure Delivery of Service
- Acts as point of Escalation for Operational Delivery Issues
- Develops appropriate and strategic solutions to with customer(s) and staffing supplier(s)
- Responsible for Voice of the Customer and Voice of the Supplier NPS outcome
- Analyzes Business Information to Identify Issues or Trends
- Involved in annual forecasting and managing program office to budget in partnership with leadership.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Program Manager
Allegis Global Solutions
01.2022 - 02.2023
- Responsible for the successful operation of Program Offices in support of Workforce Management Solutions for the Meta account
- Has a supervisory responsibility such as hiring, performance management, setting expectations as well as holding direct reports accountable to expected business results and/or pay reviews
- Responsible for Voice of the Customer and Voice of the Supplier NPS outcome
- Utilizes program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives
- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
- Involved in forecasting for and managing program office to a budget in partnership with leadership
- Conducts and leads operational meetings, status checks with the client stakeholders and team to assess progress on a regular cadence.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
Lead Program Specialist
Allegis Global Solutions
10.2020 - 01.2022
- Consulted Meta Managers on how to source for potential candidates to fill their open-continent staff positions
- Assist client managers during all stages of the contract labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing
- Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry and vendor compliance tracking
- Assisted with the invoicing process with the Meta program to manage the audit errors to ensure successful payroll and assist with process improvements
- Provide constant interaction via face to face, email, and phone with client, staffing vendors, contract personnel and other partners
- Liaison with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
- Discuss with the Program managers for Recruiting for Recruiters at Meta the agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition/Batch fulfillment process
- Was appointed as the technology POC review with the 3rd party VMS tool, Beeline.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Program Specialist
Allegis Global Solutions
11.2017 - 10.2020
- Consulted Amazon Managers on how to source for potential candidates to fill their open contingent staff positions
- Request fulfillment for specific clients at Amazon managing between 50-70 requests end to end
- Was appointed as the technology POC review with our 3rd party VMS tool, Beeline
- Managed our Post Start Quality process for our starting contractors
- Mentored various members on the team with regular 1:1's
- Created several process improvements using my prior knowledge and experience with the 3rd party VMS tool, Beeline
- Ran with a ticket for Tech Ops to improve our active request workflow
- Active participate in the data from our dashboard review with Stakeholders.
Program Coordinator
Allegis Global Solutions
09.2015 - 11.2017
- Supported 3-4 Staffing Specialists with the backend system processes
- Managed the Onboarding process of contingent staff at Microsoft
- Managed Expenses for the 2,000+ Microsoft contractors in the program
- Managed the extension project for the program, pulling and manipulating data via Excel
- Assisted in invoices processes for the contractors
- Participated in monthly ERG group discussions.
- Developed and maintained relationships with external partners to facilitate program operations.
Education
BA in Public Relations - Public Relations
Harding University
Arkansas05.2015
Skills
- Performance Assessments
- Cross-functional Collaboration
- Quality Assurance
- Data Analysis
- Public Speaking
- Program Evaluation
- Team Leadership
- Stakeholder Engagement
- Process Improvement
- Vendor Management
- Risk Management
- Strategic Planning
- Problem Solving
- Conflict Resolution
- Capacity Planning
- Operational Excellence
- Supply Chain Management
Websites
Timeline
Program Operations Manager
Allegis Global Solutions
02.2023 - Current
Program Manager
Allegis Global Solutions
01.2022 - 02.2023
Lead Program Specialist
Allegis Global Solutions
10.2020 - 01.2022
Program Specialist
Allegis Global Solutions
11.2017 - 10.2020
Program Coordinator
Allegis Global Solutions
09.2015 - 11.2017
BA in Public Relations - Public Relations
Harding University
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