Megan Vann
Lakeland,FL
Summary
Adaptable Office Administrator with skills in managing multi-line phone systems, tracking office supplies, and coordinating administrative functions. Proficient in customer service, resolving issues, and maintaining positive client relations. Knowledgeable in CDK, CCC1, and Outlook, with experience in invoicing and vendor management.
Overview
11
11
years of professional experience
Work History
Office Administrator
Lakeland Collision
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked effectively in fast-paced environments.
Customer Service Representative
Publix Grocery Store
03.2014 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Worked effectively in fast-paced environments.
Education
No Degree - Nursing
Polk State College
Winter Haven, FL01-2019
High School Diploma -
Kathleen High
Lakeland06-2015
Skills
- Time Management
- Administrative Support
- File Organization
- Document Scanning
- Scheduling appointments
- Customer Service
- Staff Training
Timeline
Office Administrator
Lakeland Collision
09.2021 - Current
Customer Service Representative
Publix Grocery Store
03.2014 - 09.2021
No Degree - Nursing
Polk State College
High School Diploma -
Kathleen High
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