Megan Odell
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Enrollment Specialist
Turbo Debt
05.2023 - Current
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Developed and implemented promotional strategies to increase customer base
Assistant Manager/Sales Associate
Victoria's Secret
10.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by 10%
Executive Assistant
Practice42
01.2022 - 09.2022
- Answering phone calls for leads and clients
- Setting appointments, making cold calls.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Increasing sales close to 10%
Cashier and Customer Service
Sweet Cacao Chocolates
04.2021 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Cashier and Customer Service
Valley Wide Country Store
06.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Learned duties for various positions and provided backup at key times.
Education
Trade - Cosmetology
Paul Mitchell The School - Rexburg
Rexburg, ID01.2020
High School Diploma -
Ririe High School
Ririe, ID05.2018
Skills
- Enrollment Assistance
- Excellent Phone Demeanor
- Administration and Reporting
- Strategic Planning
- Financial Services
- Educational Feedback
- Merchandise Packaging
Timeline
Enrollment Specialist
Turbo Debt
05.2023 - Current
Assistant Manager/Sales Associate
Victoria's Secret
10.2022 - 04.2023
Executive Assistant
Practice42
01.2022 - 09.2022
Cashier and Customer Service
Sweet Cacao Chocolates
04.2021 - 12.2021
Cashier and Customer Service
Valley Wide Country Store
06.2019 - 11.2020
Trade - Cosmetology
Paul Mitchell The School - Rexburg
High School Diploma -
Ririe High School