Megan Odell
Middleburg,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Circle K
Orange Park, FL
07.2023 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Enrollment Specialist
Turbo Debt
05.2023 - 06.2023
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Developed and implemented promotional strategies to increase customer base
- Updated, entered and reviewed customer data
- Finalized sales and collected necessary deposits
- Calculated premiums and established payment methods for sales.
Assistant Manager/Sales Associate
Victoria's Secret
10.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by 10%
Executive Assistant
Practice42
01.2022 - 09.2022
- Answering phone calls for leads and clients
- Setting appointments, making cold calls.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Increasing sales close to 10%
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
Cashier and Customer Service
Sweet Cacao Chocolates
04.2021 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Cashier and Customer Service
Valley Wide Country Store
06.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Learned duties for various positions and provided backup at key times.
Education
Trade - Cosmetology
Paul Mitchell The School - Rexburg
Rexburg, ID01.2020
High School Diploma -
Ririe High School
Ririe, ID05.2018
Skills
- Billing and Payment Processing
- Cooperative Attitude
- Service Minded
- Station Preparation
- Product and Service Knowledge
- Money Handling
- Customer Relations
- Basic Math Functions
- Food and Beverage Experience
Timeline
Assistant Manager
Circle K
07.2023 - Current
Enrollment Specialist
Turbo Debt
05.2023 - 06.2023
Assistant Manager/Sales Associate
Victoria's Secret
10.2022 - 04.2023
Executive Assistant
Practice42
01.2022 - 09.2022
Cashier and Customer Service
Sweet Cacao Chocolates
04.2021 - 12.2021
Cashier and Customer Service
Valley Wide Country Store
06.2019 - 11.2020
Trade - Cosmetology
Paul Mitchell The School - Rexburg
High School Diploma -
Ririe High School