Summary
Overview
Work History
Education
Skills
Software
Timeline
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MEGAN O'DELL

MD

Summary

Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments, while maintaining professional and empathetic communication. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

EDCI LLC
01.2022 - Current
  • Complete payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
  • Manage accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
  • Performed data entry with speed and accuracy. Also, corrected data entry errors to prevent duplication or data degradation.

Veterinary Assistant

Livewell Urgent Care
07.2023 - 01.2024
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Kept detailed records of animal treatments and medications.
  • Administered medications to animals in treatment and documented changes in condition.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.


Veterinary Assistant/Kennel Staff Manager

Fort Hunt Animal Hospital
07.2014 - 06.2023
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Managed kennel duties responsibly, ensuring cleanliness, comfort, safety, nutrition, and exercise for boarding animals.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility's care.
  • Managed phone and email correspondence for veterinarians.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Trained staff on operating procedures and company services.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Developed schedule for up to 25 kennel assistants to balance walking, feeding and socializing needs of animals in care.

Waitress

TGIF Fridays
02.2012 - 06.2013
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Virtual Administrative Assistant Services

Penn Foster Career School
Scranton, PA
03-2025

Skills

  • Strong Problem Solver

  • Time Management

  • Attention to detail

  • Motivated

  • Positive and professional

  • Customer Communication and Empathy

Software

Microsoft Office

Foundation

Timeline

Veterinary Assistant

Livewell Urgent Care
07.2023 - 01.2024

Administrative Assistant

EDCI LLC
01.2022 - Current

Veterinary Assistant/Kennel Staff Manager

Fort Hunt Animal Hospital
07.2014 - 06.2023

Waitress

TGIF Fridays
02.2012 - 06.2013

Virtual Administrative Assistant Services

Penn Foster Career School

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MEGAN O'DELL