Megan Ogee

Leadership, Training, Operations, and IT Experience

• Directed Chick-fil-A training programs for restaurant team members and leaders.
• Designed onboarding plans for new hires at front counter and drive-thru to ensure a smooth integration into the team.
• Led leadership development sessions for supervisors and shift leaders.
• Team Development and Training: Appointed team members to trainee positions and oversaw the training and development process to help team members succeed in their roles.
• Hiring and Recruitment: Managed the hiring process for all Front of House and Drive-Thru team members. Utilized Workstream and Inform to support hiring, communication, and team management.
• Shift Closing and Cash Management: Assisted with closing shifts and handled various financial responsibilities, including managing change, counting cash drawers, maintaining the safe, ordering change, and completing end-of-day business closing procedures.
• Provided IT support for in-store technical issues, assisting team members with troubleshooting and resolution. and Troubleshooting: Provided in-store IT support by troubleshooting computer issues and resolving technical problems as they arose.
• System Implementation and Training: Helped transition the store to the new Commerce Point system by learning its functions, troubleshooting issues, and training other managers and team members on how to use it effectively.
• Technology Setup and Support: Set up and configured new tablets to ensure they were ready for successful use with IPOS. Also submitted and managed help tickets to address unfamiliar technical issues or problems requiring additional support.

• Verified order accuracy before leaving employer kitchen and dispatch area.
• Collected payment and processed cash, card, and receipt transactions.
• Assisted employer staff with phone orders and carryout customer service.
• Answered phone calls from customers placing takeout orders.
• Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
• Greeted customers upon arrival, took orders and provided product knowledge.
• Processed cash and credit and debit payments accurately using point-of-sale system.
• Assisted customers with questions or complaints regarding their orders.
• Prepared pizzas according to customer specifications.
• Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.