Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Megan Okamoto

Chino,CA

Summary

Personable and tech-savvy, well-suited for roles requiring excellent customer service and technical troubleshooting. Familiar with computer systems and software applications, with solid problem-solving and communication skills. Capable of resolving technical issues efficiently and enhancing user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Agent

Delta Electronics (Americas)
05.2024 - 08.2024
  • Exhibited adaptability by efficiently transitioning between different roles, responsibilities, and schedules
  • Demonstrated strong customer service analytical skills for technicians, home owners, and company owners
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Developed knowledge base articles for common issues, streamlining the resolution process for both agents and customers.
  • Collaborated with cross-functional teams to resolve escalated issues effectively.
  • Supported new team members during their onboarding process, sharing best practices and tools for success in the role.

Mobile Repair/HelpDesk/IT Support Internship

Chino Hills Wireless
11.2022 - 05.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs and hardware repairs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Enabled more organized inventory system by cataloging company assets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Performed duties of help desk by ticketing, triaging, and troubleshooting
  • Performed Windows and Mac troubleshooting
  • Assisted with Desktop Support
  • Installed new LCD displays, batteries, and a variety of other device on a variety of devices

Education

Diamond Ranch Highschool
08.2016

Skills

  • Remote support
  • Ticket management
  • Software installation
  • Network configuration
  • Incident reporting
  • Security protocols
  • Application support
  • Telecommunications
  • Backup solutions
  • Hardware diagnostics
  • Mobile device support
  • Data recovery
  • Operating systems
  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Desktop support
  • Data entry
  • Product troubleshooting
  • Technical issues analysis
  • Product knowledge
  • Technical troubleshooting
  • Analytical thinking
  • Complaint resolution
  • Call center operations
  • Product training
  • Hardware upgrades
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Team collaboration

Certification

  • CompTIA A+ - Computing Technology Industry Association.

Timeline

Technical Support Agent

Delta Electronics (Americas)
05.2024 - 08.2024

Mobile Repair/HelpDesk/IT Support Internship

Chino Hills Wireless
11.2022 - 05.2024

Diamond Ranch Highschool

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Megan Okamoto