Megan Oliver
Summary
Driven professional with a proven track record at Black Hills State University, excelling in organization and communication. Mastered telephone and data entry tasks, enhancing office efficiency by streamlining operations. Demonstrated adaptability and leadership as Assistant Manager, significantly improving customer service and operational standards. Skilled in SPSS, underscoring strong quantitative analysis capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Office Receptionist
Black Hills State University
2022.05 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Assistant Manager
Black Hills State University Bookstore
2017.11 - 2022.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ordered supplies for bookstore and coffee shop.
Daycare Teacher
Sunny Sprouts Child Care Learning
2012.09 - 2017.07
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
Bachelor of Science - Sociology
Black Hills State University
Box Elder, SD05.2024
No Degree - General Studies
Northern Wyoming Community College District - Sheridan College
Sheridan, WYSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Computer Skills
- Adaptability
- Communication Skills
- Undergraduate Research
- Quantitative Analysis
- SPSS (Statistical Package for the Social Sciences)
Volunteerism
Lost & Found Peer2Peer Program-Mentor Rapid City, SD
- March 2024-Present
- This program brings together student mentors, who get guided practice helping others, with mentees, who are students who need a little support navigating college life.
Lost & Found Rapid City Chapter-President Rapid City, SD
- April 2024-Present
- As President of our Rapid City chapter, I oversee communication with members and businesses, as well as outreach efforts. Together with students from SDSU and BHSU, we organize events aimed at raising awareness about suicide prevention within our community and across South Dakota's Board of Regent universities. Out mission is to offer a range of opportunities to support students and provide them with mental health resources and suicide prevention services.
Volunteering, Humane Society-Black Hills, Rapid City, SD
- January 2022-May 2024
- I made blankets out of fleece and donated them in order for the animals to keep warm during the colder months.
Volunteering, BHSU-RC Food Pantry, Rapid City, SD
- September 2021-May 2024
- The BHSU-RC Food Pantry provides free food and hygiene supplies for economically vulnerable and food-insecure students, faculty, and staff. In spring 2021, I supplied baked goods for a bake sale fundraiser. During Fall 2022, I helped supply food for a walking taco night and chili feed night. Throughout 2023 and 2024, I donated shelf safe foods to the pantry.
Volunteering, BHSU-RC Lending Library, Rapid City, SD
- September 2020-December 2021
- The BHSU-RC Lending Library offers free loans of textbooks and school supplies. I made face masks during COVID-19 for students at BHSU-RC.
Certification
- QPR Training Certificate
Completed April 2024
Timeline
Administrative Office Receptionist
Black Hills State University
2022.05 - Current
Assistant Manager
Black Hills State University Bookstore
2017.11 - 2022.04
Daycare Teacher
Sunny Sprouts Child Care Learning
2012.09 - 2017.07
Bachelor of Science - Sociology
Black Hills State University
No Degree - General Studies
Northern Wyoming Community College District - Sheridan College
- QPR Training Certificate
Completed April 2024
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