Megan OLLIS WILLIAMS
Clinton,WA
Summary
Dynamic Location Manager with a proven track record at Whidbey Coffee, enhancing customer satisfaction and operational efficiency. Expert in inventory control and staff training, I successfully improved team productivity and morale. My strong problem-solving skills and commitment to quality assurance foster a culture of excellence and collaboration.
Professionally prepared for this role. Extensive background in managing diverse locations, ensuring seamless operations and high customer satisfaction. Focused on team collaboration and achieving results. Reliable, adaptable, and skilled in logistics and interpersonal communication.
I played a huge role in the community outreach program. I attended all community activities where I catered to all age groups within our community.
Overview
31
31
years of professional experience
Work History
Location Manager
Whidbey Coffee
Freeland, WA
08.1993 - 06.2024
- Oversaw daily operations to ensure excellent customer service and product quality.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored staff on operational procedures and service standards.
- Implemented process improvements that enhanced workflow efficiency across locations.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service levels.
- Developed training materials for new team members, ensuring consistent onboarding experience.
- Conducted regular site inspections to uphold cleanliness and safety standards in all locations.
- Collaborated with management to strategize marketing initiatives that increased customer engagement.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
Education
Associate of Science - Early Childhood Education
Everett Community College
Everett, WA06-1998
Skills
- Location management
- Customer service
- Inventory control
- Staff training
- Workflow efficiency
- Scheduling coordination
- Labor cost optimization
- Training material development
- Health and safety compliance
- Project management
- Problem resolution
- Team productivity enhancement
- Quality assurance standards
- Team supervision
- Cultural awareness
- Effective multitasking
- Inspirational leadership
- Punctual and dependable
- Active listening
- Self-driven and motivated
- Attention to detail
- Teamwork and collaboration
- Interpersonal communication
- Creative thinking
- Audience engagement
- Flexible schedule
- Teamwork
- Problem-solving
- Time management
Timeline
Location Manager
Whidbey Coffee
08.1993 - 06.2024
Associate of Science - Early Childhood Education
Everett Community College