Summary
Overview
Work History
Education
Skills
Timeline
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Megan Osborne

Nashville,TN

Summary

An independent, proactive, and adaptable professional with over three years of experience supporting executives and small business owners. Adding value and illustrating knowledge in all aspects of administrative and operational processes. Manages administrative tasks, and facilitates efficient operations in remote environments. Multifunctional; managing schedules, reporting, bookkeeping and providing exceptional client relations. Known for keen organizational skills, problem-solving abilities, and proficiency in various software and AI tools

Overview

3
3
years of professional experience

Work History

Virtual Executive Assistant

The Next Room
06.2024 - Current
  • Liaises effectively between executives, team members, and prospective clients for a successful collaboration.
  • Executes resolution of issues that arise through operational activities with prompt attention to detail.
  • Maintains a professional online presence for executives and members by managing internal social media community accounts and email correspondence.
  • Manages executive calendars and schedules meetings
  • Handles email correspondence, prioritizes and responds to inquiries, and manages communications with clients.
  • Conducts research and compiles data for various projects and reports.

Virtual Executive Assistant

Music City Auto Spa
03.2023 - Current
  • Implemented organizational systems and automated processes.
  • Handles all correspondence, responds to inquiries, and manages communications from vendors, customers, and stakeholders.
  • Processes payroll
  • Light bookkeeping
  • Initiates human resources duties to facilitate recruiting, interviewing, and onboarding processes.

Director of Onboarding

Covenant Pay
04.2021 - 10.2022


  • Introduced end-to-end onboarding to new merchants including payment solution demos, kick-off calls, submission of merchant applications and hardware shipment, training sessions, and meetings throughout onboarding.
  • Delivered proactive communication and consultative onboarding experiences by understanding merchant priorities.
  • Coordinated with VP, Sales, and IT solution experts on day-to-day operational processes and directed when processes were completed or awry during and after onboarding into the customer success stage.

Education

Bachelor of Arts - Business Administration And Management

Trevecca Nazarene University
Nashville, TN

Skills

  • Email and Calendar Management
  • Onboarding
  • Client Relations/Communications
  • Travel and Booking Accommodations
  • Office Management
  • Document Preparation and Editing
  • Scheduling
  • Event Management
  • Office Software [MS Office and Google Suite]
  • CRM Management Tools [Salesforce and Pipedrive]
  • Productivity Tools [Clickup]
  • Project Planning

Timeline

Virtual Executive Assistant

The Next Room
06.2024 - Current

Virtual Executive Assistant

Music City Auto Spa
03.2023 - Current

Director of Onboarding

Covenant Pay
04.2021 - 10.2022

Bachelor of Arts - Business Administration And Management

Trevecca Nazarene University

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Megan Osborne