MEGAN OWENS

• Achieved efficient inventory management through meticulous item scanning. Enhanced pricing accuracy, contributing to improved customer trust. Streamlined packing processes, resulting in timely order fulfillment.
• Evaluated product quality through systematic inspections, ensuring adherence to established company standards.
• Analyzed packing processes in partnership with team members to drive efficiency and enhance operational workflow.
• Conducted thorough inspections of labels and systematically placed them on boxes to enhance inventory management.

• Answered incoming calls regarding patient medication refills and workers compensation benefit.
• Researched medical history for drug interactions before sending physician requests to the medical providers for refills on new and expired medications.
• Called other insurance companies and healthcare physicians on behalf of members of the company.
• Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices among customers and providers.
• Researched denied claims, conducted coding reviews of medical records, and supported documentation against denied claims.
• Submitted prior authorizations to the member's insurance company for medications that are not covered by the member's plan.
• Conducted insurance verification for prescriptions covered and not covered before refilling them.
• Assisted with password resets and setting up online accounts for members.

• Processed incoming samples, including identifying their origin and storing them in the correct location.
• Tracked the status of each sample by logging the date it was received and noting any significant events that occur during the testing process.
• Communicated with clients to determine which tests are needed, when they should be completed, and what results should be expected.
• Maintained records of all samples received, processed, and stored.
• Coordinated with other lab staff members to ensure that testing procedures are conducted properly and efficiently.
• Communicated directly with clients about the status of their orders and answered their questions about procedures and results.
• Organized and filed sample records such as test results, medical histories, or analyses of chemical composition.
• Covid testing

Performed detailed product inspections to maintain compliance with industry regulations.

Streamlined product scanning and processing operations to facilitate prompt shipping.

Managed accurate labeling of products to enhance inventory organization and customer clarity.

Utilized cherry picker to enhance operational productivity and ensure safe access to elevated work areas.

Conducted thorough evaluations to ensure quality and suitability of choices.

• Handled 60-70 inbound and outbound calls a day.
• Completed medical and/or pharmacy benefit investigations.
• Reviewed for prior authorization, step edit identification, and appeals according to program standard operating procedures.
• Called other insurance companies and healthcare physicians on behalf of members of the company.
• Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices among customers and providers.
• Resubmitted claims with accurate coding.
• Used multiple internet portals to order client medical records and bills.
• Maintained a high level of ethical conduct regarding confidentiality and privacy.

• Designed and implemented engaging programming for youth to enhance literacy skills.
• Partnered with educators to enhance curriculum through effective integration of library resources.
• Guided library assistants in implementing best practices for youth engagement and service delivery.
• Assessed and prioritized collection development requirements to enhance resource availability.
• Sourced and curated diverse materials to enhance engagement for young patrons.
• Managed incoming call operations to ensure efficient communication.
• Organized and categorized books systematically for efficient retrieval.