Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Manager
Sephora
01.2021 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Plant office administrator
Vulcan materials company
10.2017 - 01.2021
Responsible for the processing of all daily and monthly accounting related information in a timely and accurate manner as required by the Accounting department
Assist the location manager with various analysis of monthly financial statements
Performs various tasks including: fundamental analysis of location costs, maintain various inventory reconciliations, bank deposits, process accounts payable invoices and monthly accruals.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Operations Consultant
Sephora
11.2016 - 10.2017
Worked in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates
Maintain store presentation, perform shipment receipt and processing in a timely manner
Ensure compliance with policies and procedures
Assisted in customer service and new employee trainings.
Senior Education Consultant
Sephora inside jc penny
06.2014 - 11.2016
Work closely with departmental associates to ensure productivity, accuracy, safety, and security standards and expectations are met
Assigned work tasks to others, monitor progress of work against established standards, operates and maintains various WMS systems, balances inventory and help manage the flow of communication on and between other shifts.
Shift Lead
Panda Express
06.2011 - 06.2014
Performed routine food service activities according to established operational policies and procedures while demonstrating basic knowledge of menu
Responds to guest and their inquiries/concerns in a courteous and timely manner
Worked with fellow associates with precise communication and interpersonal skills.