Summary
Overview
Work History
Education
Skills
Timeline
Server

Megan Paradis

Sevierville,TN

Summary

I developed strong customer service and multitasking skills in a high-paced restaurant environment at all three locations I have served. I am able to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration. I am motivated to work hard and I've worked in many different industries including ones that held alot of responsibility. I pay close attention to detail, I can lift heavy objects, go the extra mile for my team and I am always striving to be better.

Overview

9
9
years of professional experience

Work History

Server

Aubrys
05.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Texas Roadhouse
04.2023 - 05.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Dolly Parton's Stampede
08.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Lifted and carried heavy trays of food while going up and down stairs to serve to my guests.
  • Maintained to stay in character while in hot and sweaty conditions.
  • Make our guest happy and help them have a great experience at our show by offering conversation and great customer service.

Pharmacy Technician

Publix Pharmacy
03.2022 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Deli Clerk

Publix
08.2020 - 08.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Pushed, pulled and transported large loads and objects.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Stocked and rotated food items according to expiration dates.

Ticket Sales Representative and Ride Attendant

Pigeon Forge Snow
05.2018 - 08.2020
  • Responsible for handling phone calls and answering questions that guests or potential customers might have.
  • Counting my drawer post and prior to my shift.
  • Maintaining a clean and welcoming environment.
  • Speaking to guests with the upmost respect assuring answers to problems they might have.
  • Stocking and organizing the gift shop to ensure product is able to be sold.
  • Ensuring that the company runs smoothly when volume is high to manage wait times.
  • Speak to guests with a positive and friendly tone to ensure great customer service.
  • Ride Attendant
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
  • Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
  • Managed daily ride operations, including queue management and rider height verification for safety compliance.
  • Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
  • Developed strong problem-solving skills by addressing guest complaints and resolving disputes calmly and efficiently
  • Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

Lifeguard

Wilderness At The Smokies
05.2016 - 05.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.
  • Performed routine equipment checks to ensure all lifesaving tools were in excellent condition.

Education

GED -

Cocke County Adult High School
Newport, TN
09.2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Safe food handling
  • Supply restocking
  • Food safety practices
  • Responsible beverage service
  • Point of sale (POS) system operations
  • Able to lift heavy material
  • Able to work in fast paced environments
  • Able to work by myself or in a team
  • I am able to learn quickly
  • Able to work under pressure

Timeline

Server

Aubrys
05.2024 - Current

Server

Texas Roadhouse
04.2023 - 05.2024

Server

Dolly Parton's Stampede
08.2022 - 05.2023

Pharmacy Technician

Publix Pharmacy
03.2022 - 08.2022

Deli Clerk

Publix
08.2020 - 08.2022

Ticket Sales Representative and Ride Attendant

Pigeon Forge Snow
05.2018 - 08.2020

Lifeguard

Wilderness At The Smokies
05.2016 - 05.2018

GED -

Cocke County Adult High School
Megan Paradis