Megan Paris
Houston,TX
Summary
Upbeat, customer-focused customer service professional with over a decade of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
7 Eleven Gas Station
Houston, TX
07.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
2nd Assistant Manager
Speedy Stop
Houston, TX
08.2023 - 04.2024
- Directed daily operations, including scheduling and customer service.
- Implemented new policies designed to improve efficiency within the store.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Analyzed sales figures and planned inventory control strategies accordingly.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Performed periodic audits to verify accuracy of financial documents.
- Monitored cash register transactions to ensure accuracy of funds received.
- Generated reports detailing sales trends and other relevant data for management review.
- Provided feedback to management regarding employee performance issues or concerns.
Store Leader
529 Market
Houston, TX
07.2022 - 07.2023
- Monitored inventory levels, placed orders for new stock as needed.
- Planned store layout according to merchandising principles and best practices.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Ensured compliance with health and safety regulations in the workplace.
- Developed relationships with vendors to secure competitive pricing on merchandise.
- Assisted customers with product selection based on their individual needs.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Inspected deliveries to verify quality standards before stocking shelves.
Education
Some College (No Degree) - Medical Assisting
Delta College of Arts & Technology - Lafayette
Lafayette, LASkills
- Sanitation Procedures
- Equipment Operation
- Food Storage
- Positive Attitude
- Team Leadership
- Upselling strategies
- Retail Merchandising
- Cash Handling
- Cycle Counts
- Stocking and Shelving
Certification
- TABC
- Texas Food Handler
- Class C UST
- CPR
References
References available upon request.
Timeline
2nd Assistant Manager
Speedy Stop
08.2023 - 04.2024
Customer Service Representative
7 Eleven Gas Station
07.2023 - Current
Store Leader
529 Market
07.2022 - 07.2023
Some College (No Degree) - Medical Assisting
Delta College of Arts & Technology - Lafayette