Megan Parker
Hephzibah
Summary
Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
PMD
01.2025 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Data Entry Specialist
PMD Enterprises
03.2024 - 01.2025
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Professional Cleaner Manager
Diversified Maintenance
11.2019 - 02.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Office Manager
South Augusta Dui
12.2018 - 11.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Shift Leader
Greg's Gas Plus
11.2016 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Dollar General
05.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Kents Korner
04.2014 - 11.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor's degree - Healthcare Administration
Columbia Southern University
05.2025
Associates' Degree - Health Information Science, Medical Coding
Columbia Southern University
Orange Beach, AL05.2023
High school or equivalent - Nursing
Strom Thurmond High School
Johnston, SC06.2011
Skills
- Computer Skills (Microsoft Office, QuickBooks, Windows, Outlook, troubleshooting, etc)
- Medical Billing and Coding
- Customer Service
- Proofreading and Transcription
- Help desk
- Office Management (Book keeping, documentation, organization, etc)
- Claims processing and investigation
- Negotiation and Budgeting
- Medical records
- Medical terminology
- Personal Assistant Experience
- Data analysis skills
Certification
- Certified Professional Coder
- April 2024 to Present
Timeline
Claims Specialist
PMD
01.2025 - Current
Data Entry Specialist
PMD Enterprises
03.2024 - 01.2025
Professional Cleaner Manager
Diversified Maintenance
11.2019 - 02.2024
Office Manager
South Augusta Dui
12.2018 - 11.2021
Shift Leader
Greg's Gas Plus
11.2016 - 02.2018
Cashier
Dollar General
05.2016 - 01.2018
Cashier
Kents Korner
04.2014 - 11.2017
High school or equivalent - Nursing
Strom Thurmond High School
Bachelor's degree - Healthcare Administration
Columbia Southern University
Associates' Degree - Health Information Science, Medical Coding
Columbia Southern University
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