Megan Parker
Olla,LA
Summary
Dynamic Patient Access Representative with proven expertise at Hardtner Medical Center in enhancing patient satisfaction through exceptional customer service and meticulous HIPAA compliance. Skilled in insurance verification and patient registration, I excel in fast-paced environments, ensuring accurate data management and fostering team collaboration to improve care continuity.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Hardtner Medical Center
09.2018 - Current
- Provided support in managing patient records and ensuring data accuracy.
- Facilitated patient intake processes, gathering necessary documentation and information.
- Coordinated follow-up communications to ensure continuity of care for patients.
- Maintained organized patient files, enhancing accessibility for healthcare teams.
- Adapted quickly to new systems and procedures in a fast-paced healthcare environment.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Phone Operator
Hardtner Medical Center
09.2018 - 12.2019
- Managed high volumes of incoming calls while ensuring professional customer service.
- Utilized call routing systems to efficiently direct inquiries to appropriate departments.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Documented call details accurately in CRM software for tracking and reporting purposes.
- Trained new team members on call handling procedures and company policies.
Cashier
Mac’s Fresh Market
07.2016 - 09.2018
- Operated cash register, processing sales transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels by restocking shelves and conducting regular audits.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained new cashiers on operating procedures and customer service standards.
- Implemented process improvements that increased transaction speed during peak hours.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
LaSalle High School
Olla, LA05.2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- Team collaboration
- Money handling
- Flexible schedule
- Eligibility determination
- Patient education
Timeline
Patient Access Representative
Hardtner Medical Center
09.2018 - Current
Phone Operator
Hardtner Medical Center
09.2018 - 12.2019
Cashier
Mac’s Fresh Market
07.2016 - 09.2018
High School Diploma -
LaSalle High School