Megan Parker
Fort Collins,CO
Summary
Results-driven Dental Operations & Integrations Leader with 11 years of experience overseeing multi-site dental practices, revenue cycle performance, and end-to-end practice integrations. Proven track record of leading newly acquired practices through complex operational transitions, standardizing systems and workflows, and driving measurable improvements in production, collections, AR reduction, and team performance. Adept at aligning front office, clinical, and corporate teams to company standards while maintaining patient experience and practice culture. Known for hands-on leadership, data-driven decision-making, and the ability to lead teams through change in fast-paced DSO environments.
Overview
11
11
years of professional experience
Work History
Integrations Manager
Independence DSO
06.2025 - Current
- Travel 75% of the time to each new acquisition
- Lead the end-to-end integration of newly acquired or transitioning dental practices
- Serve as the primary point of contact between the practice and corporate support teams
- Ensure smooth transition with minimal disruption to patient care and production
- Oversee implementation and optimization of
- Revenue Cycle systems & payment processors Dental analytics platforms (KPIs, dashboards, reporting tools)
- Coordinate system logins, permissions, and workflows
- Train teams on new systems, reports, and daily usage expectations
- Align practices with company billing, collections, and AR standards
- Ensure accurate setup of Insurance plans & fee schedules
Claim workflows (30/60/90 AR tracking)
Patient payment processes - Monitor early financial performance post-integration and address gaps
- Partner with accounting to ensure clean month-end closes
- Implement company SOPs for: Front office workflows
Scheduling & treatment coordination
End-of-Day (EOD) processes - Identify inefficiencies and redesign workflows for scalability
- Ensure compliance with operational, HR, and regulatory standards
- Train Office Managers and team members on: New operational expectations KPI accountability & reporting
Best practices for patient experience and case acceptance - Provide hands-on support during go-live and stabilization periods
- Coach leadership teams through change management
- Work closely with Operations, Accounting & Finance
HR & Recruiting Marketing & Growth teams - Coordinate staffing needs during and after integration
- Support marketing launches and patient communication strategies
- Track post-integration performance against: Production & collection goals, scheduling efficiency case acceptance rates
- Identify risks early and implement corrective action plans
- Deliver regular updates and integration status reports to leadership
- Ensure practices meet: HIPAA, OSHA, and state dental regulations
Company compliance and audit standards - Help teams adapt to new systems, expectations, and company culture
- Act as a calm, solutions-focused leader during high-change periods
- Reinforce accountability, consistency, and long-term success
Regional Operations Manager
Independence DSO
12.2023 - Current
- Streamlined operational processes to enhance efficiency across multiple regional facilities.
- Regional area was between 7- 10 practices traveling to each one on a monthly basis
- Led cross-functional teams to implement cost-saving initiatives and improve service delivery.
- Developed and executed strategic plans to optimize resource allocation and inventory management.
- Mentored staff in best practices for operational excellence and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement and drive operational success.
- Established key performance indicators to monitor progress and achieve organizational goals.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Streamlined regional operations by implementing efficient processes and procedures.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Revenue Cycle Specialist
Ssun Health
10.2022 - Current
- Verify insurance by contacting insurance providers to obtain outstanding payments, reducing collections by 25%.
- Provide insurance explanations to clients by posting benefit information to patients accounts, to ensure patients are up to date.
- Work remotely for multiple offices
- Track 30,60,90 past due claims
- Resubmit claims when needed.
- Balanced and reconciled accounts.
- Contacted responsible parties for past due debts. via mail or phone calls
- Use of Open Dental software
- Balanced and reconciled accounts
Senior Team Lead
Ssunhealth
03.2022 - 10.2022
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 10 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted Regional manager with new hire processing and existing training programs.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Operations Manager
PERFECT TEETH
01.2016 - 03.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 2 General Doctors, 1 Endodontist, 1 Pedodontist, 1Orthodontist and 2 Hygenist.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Patient Coordinator
Perfect Teeth
03.2015 - 01.2016
- Optimize and manage doctor’s schedule to create productive days
- Book and confirm appointments
- Enter in Insurance information
- Verify insurance coverage over the phone and hook up the insurance in the database so that the prices of treatment are correct according to their plan
- Enter in treatment plans for patients using American Association of Dental Codes
- Pull and File charts
- Follow OSHA and HIPPA guidelines
- Take payments for treatment via Cash, Credit and or Care Credit
- Make Budget arrangements for patients who need them
- Provide friendly service to patients and make them feel comfortable
- Server
Education
Associate of Arts - Science
Front Range Community College
Fort Collins, CO05-2014
Skills
- Accounts Payable and Accounts Receivable
- Debt Collection Procedures
- Medical Billing
- Insurance verification
- Dental procedures and codes
- Time Management
- Patient Appointment Management
- Open dental, Dentrix, denticon
- CPR and First Aid
- HIPAA Guidelines
- Business analysis
- Cross-functional team leadership
- Data integration
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Self motivation
Timeline
Integrations Manager
Independence DSO
06.2025 - Current
Regional Operations Manager
Independence DSO
12.2023 - Current
Revenue Cycle Specialist
Ssun Health
10.2022 - Current
Senior Team Lead
Ssunhealth
03.2022 - 10.2022
Operations Manager
PERFECT TEETH
01.2016 - 03.2022
Patient Coordinator
Perfect Teeth
03.2015 - 01.2016
Associate of Arts - Science
Front Range Community College