Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Parks

Eagle River,AK

Summary

Highly motivated mother of one with diverse background in detentions, management, and customer service. Forth bringing of effective communication and documentation skills, experience scheduling appointments, and money management skills. Friendly demeanor over phone and in person communications. Experience ordering and restocking items to maintain efficient work flow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Detention Officer

Wichita County Sheriff's Office
Wichita Falls, TX
12.2015 - Current
  • Verified identification using specialized databases and methods such as fingerprinting
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
  • Processed visitors and attorneys arriving to see prisoners
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures
  • Supervised and controlled behavior of 47 inmates
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
  • Maintained organized offender records and documentation in compliance with department and legal standards
  • Initiated crisis intervention by following official crisis communication plans and training

Shift Manager

KFC / Taco Bell
Wichita Falls, TX
02.2015 - 12.2015
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Trained and mentored new employees to maximize team performance
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Tracked receipts, employee hours and inventory movements
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Exercised composure under pressure and in escalated customer service scenarios
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position

Sandwich Artist

Subway
Gate City, VA
12.2014 - 01.2015
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Communicated menu item information and offered suggestions to promote featured products
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register
  • Processed payments and counted change to complete transactions

Server

East Coast Wings & Grill
Kingsport, TN
09.2014 - 11.2014
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages

Crew Member

Army Air Force Exchange Service
Sheppard AFB, TX
02.2013 - 08.2014
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company

Education

High School Diploma -

Burkburnett High School
Burkburnett, TX
05.2014

Skills

  • Report preparation
  • Crisis intervention techniques
  • Intake procedures
  • Inventory controls
  • Accurate money handling
  • Team leadership
  • Goal-oriented
  • Cash handling and management
  • Planning and Organization
  • Hospitality service expertise
  • Stocking and replenishing

Certification

  • Texas Commission of Law Enforcement Jailer's License
  • TCIC/NCIC Certified

Timeline

Detention Officer

Wichita County Sheriff's Office
12.2015 - Current

Shift Manager

KFC / Taco Bell
02.2015 - 12.2015

Sandwich Artist

Subway
12.2014 - 01.2015

Server

East Coast Wings & Grill
09.2014 - 11.2014

Crew Member

Army Air Force Exchange Service
02.2013 - 08.2014

High School Diploma -

Burkburnett High School

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Megan Parks