Megan Parson
Watertown
Summary
Highly skilled and dedicated customer service professional with 18 years of experience in customer-facing roles. Proven ability to effectively resolve issues, enhance customer satisfaction, and contribute to team success. Adept at working in remote environments, utilizing strong communication
Overview
18
18
years of professional experience
Work History
Venue Manager
Billy Beez
08.2023 - Current
- Oversaw daily venue operations, ensuring smooth execution of events and guest experiences.
- Managed scheduling and staffing for events, optimizing resource allocation and team efficiency.
- Implemented safety protocols, enhancing compliance with industry standards and improving guest satisfaction.
- Developed relationships with vendors, negotiating contracts to secure favorable terms for services and supplies.
- Trained new staff on operational procedures, fostering a collaborative working environment and consistent service delivery.
- Conducted regular inventory audits, maintaining accurate stock levels and reducing waste through efficient management practices.
- Resolved customer inquiries and concerns promptly, contributing to positive feedback and repeat business opportunities.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
GM Team Member
Target
08.2020 - 08.2023
- Developed operational strategies to enhance team productivity and efficiency.
- Streamlined communication processes between departments for improved collaboration.
- Implemented training programs to elevate staff performance and adherence to standards.
- Analyzed market trends to inform business decisions and product offerings.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Evaluated performance metrics to identify areas for process enhancement and cost savings.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Service Supervisor
Albertsons
03.2007 - 09.2017
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service delivery and customer satisfaction.
- Coordinated scheduling and task assignments to optimize workflow efficiency.
- Resolved customer inquiries and complaints, improving overall shopping experience.
- Handled customer complaints and inquiries.
- Collaborated with management on strategic initiatives to increase sales and service quality.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Education
High School Diploma - General Education
San Luis Obispo High Scool
San Luis Obispo, CA06.2007
Skills
- Writing and verbal communication
- Personnel management
- Relationship building
- Event promotion
- Guest relations
- Staff management
- Staff supervision
- Effective customer communication
- Employee assessments
- Staff training/development
- Recruitment
- Effective leader
- Decision-making
- Sales tracking
- Hiring and onboarding
- KPI tracking
- Scheduling
- Business management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Venue Manager
Billy Beez
08.2023 - Current
GM Team Member
Target
08.2020 - 08.2023
Service Supervisor
Albertsons
03.2007 - 09.2017
High School Diploma - General Education
San Luis Obispo High Scool
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