Megan Parsons
Casper
Summary
Dedicated professional with a proven track record at Miss Ashlee's Childcare, enhancing children's social skills and safety knowledge. Excelled in customer service and CRM at Cold Stone Creamery, significantly improving customer satisfaction. Skilled in cash handling and special needs support, consistently exceeding performance targets through exceptional time management and a positive attitude.
Overview
19
19
years of professional experience
Work History
Preschool Teacher's Assistant
Miss Ashlee's Childcare
10.2023 - 01.2024
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Shift Leader
Cold Stone Creamery
09.2009 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Order Packer
Herbal Remedies
08.2004 - 03.2005
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
- Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
Education
No Degree - Accounting
Casper College
Casper, WY06-2012
High School Diploma -
Natrona County High School
Casper, WY06-2008
Skills
- Age-appropriate activities
- Positive reinforcement
- Special needs support
- Health and safety
- Customer service
- Customer relationship management (CRM)
- Customer service mindset
- Positive attitude
- Cash handling
- Customer service focus
Timeline
Preschool Teacher's Assistant
Miss Ashlee's Childcare
10.2023 - 01.2024
Shift Leader
Cold Stone Creamery
09.2009 - 02.2018
Order Packer
Herbal Remedies
08.2004 - 03.2005
No Degree - Accounting
Casper College
High School Diploma -
Natrona County High School
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