Megan Parsons
Dearborn
Summary
Dynamic business owner and office manager with a proven track record at Level Up Improvement, excelling in operational efficiency and customer relations. Skilled in staff management and business administration, I have successfully enhanced productivity while ensuring regulatory compliance and fostering strong client relationships. Committed to delivering superior service and achieving business goals.
Overview
18
18
years of professional experience
Work History
Owner/Office Manager
Level Up Improvement
01.2023 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Completed bookkeeping and clerical work as needed.
- Answered phone calls, set appointments for leads, and provided customer service.
Office Manager
Home Exteriors of Michigan
12.2020 - 12.2022
- Answered phone calls and scheduled appointments for leads.
- Input lead information into our CRM.
- Provided customer service to all leads.
- Completed any additional bookkeeping and clerical work that was needed.
Owner/Operator
The Hip Jipsy
03.2017 - 01.2021
- Hand-poured all natural soy candles and wax melts.
- Developed business plan, processes and procedures to provide superior service to customers.
- Created and maintained company website.
- Created and maintained Etsy page.
- Completed any bookkeeping and clerical work needed.
Customer Support Representative
Return on Investment
07.2016 - 03.2017
- Answered incoming phone calls, input caller information, and set appointments.
- Provided customer service and deescalated unhappy callers who were upset about receiving notices in the mail about their properties.
Bookkeeper
Ton Up Inc.
07.2007 - 07.2013
- Completed weekly payroll.
- Paid company bills ina timely manner.
- Prepared tax information.
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2011 - 05.2013
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Owner/Operator
Shifter's Grinders
03.2010 - 07.2012
- Hired, trained, and supervised all employees.
- Oversaw all operations of the restaurant.
- Completed bi-weekly payroll and completed all tax information.
- Ordered and organized all food and related restaurant supplies weekly from various suppliers.
- Managed the budget and paid all bills in a timely manner.
- Responsible for implementing and complying with all state restaurant and food handling policies.
Intensive Psychiatric Rehabilitation Practitioner
Rescare, Inc.
09.2007 - 03.2010
- Provided clients with mental illnesses with services to assist them with recovering a valued role in their community.
- Interviewed clients to determine which area they want to focus on: living, learning, or working.
- Maintained detailed client charts and files, all while abiding by HIPAA regulations and a high level of confidentiality.
- Scheduled and maintained client appointments each week.
- Engaged clients to complete goals.
Education
Psychology
Culver-Stockton College
Canton, MO05-2007
Skills
- Staff management
- Hiring and staffing
- Employee development
- Customer relations
- Small business operations
- Business management
- Regulatory compliance
- Business development
- Staff hiring
- Business administration
- Client service
Timeline
Owner/Office Manager
Level Up Improvement
01.2023 - Current
Office Manager
Home Exteriors of Michigan
12.2020 - 12.2022
Owner/Operator
The Hip Jipsy
03.2017 - 01.2021
Customer Support Representative
Return on Investment
07.2016 - 03.2017
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2011 - 05.2013
Owner/Operator
Shifter's Grinders
03.2010 - 07.2012
Intensive Psychiatric Rehabilitation Practitioner
Rescare, Inc.
09.2007 - 03.2010
Bookkeeper
Ton Up Inc.
07.2007 - 07.2013
Psychology
Culver-Stockton College
Similar Profiles
Mark VillaricoMark Villarico
Carpenter at Level Line Home ImprovementCarpenter at Level Line Home Improvement
John KennedyJohn Kennedy
SECURITY OFFICER at NEXT LEVEL SECURITY (LEVEL 2)SECURITY OFFICER at NEXT LEVEL SECURITY (LEVEL 2)
Morgan LaytonMorgan Layton
Warehouse Supervisor at Chike Nutrition/Next Level BlendingWarehouse Supervisor at Chike Nutrition/Next Level Blending
Crisbel CastroCrisbel Castro
Server at Modern GreekServer at Modern Greek
Sara MullanSara Mullan
Field Operations Coordinator - Special Projects at Ford Motor CompanyField Operations Coordinator - Special Projects at Ford Motor Company