Summary
Overview
Work History
Education
Skills
Timeline
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Megan Passeri

Megan Passeri

Fort Mill,SC

Summary

Results-driven and highly adaptable account and property management professional with extensive experience in consultative sales, team leadership, and strategic onboarding. Adept at fostering strong relationships, delivering exceptional customer experiences, and driving team performance in fast-paced, dynamic environments. Proven ability to manage complex owner pipelines, implement effective processes, and collaborate with cross-functional teams to drive operational efficiency and meet business objectives. Passionate about mentoring and upskilling teams, optimizing workflows, and ensuring operational excellence. Skilled at making data-informed decisions to improve owner satisfaction, retention, and overall business outcomes.

Overview

24
24
years of professional experience

Work History

Onboarding Consultant

Evolve Vacation Rental
07.2022 - Current
  • Spearheaded the creation of a pipeline audit template, streamlining the review process and ensuring that owner accounts are tracked and maintained effectively in accordance with established SOPs for process and communication.
  • Collaborated in the development of pre-, post-, and missing info cadences, improving communication flow and ensuring no crucial details are overlooked during the onboarding process
  • Designed and implemented a pinned Salesloft note with account information, enhancing organization and improving out-of-office coverage efficiency by providing quick access to key owner details for the team.
  • Conducted pipeline audits and QA call reviews for teammates on behalf of my manager, identifying opportunities for improvement and ensuring consistent quality across owner interactions.
  • Created the personalization standardization process, ensuring consistent messaging across all owner communications and improving the owner experience by delivering tailored solutions while maintaining operational efficiency.
  • Actively participated as a member of the South Region Account Management 7-month-long pilot, contributing insights and feedback to improve regional operations and account management strategies.
  • Contributed to the Early Rate Review Pilot, offering valuable insights and working closely with cross-functional teams to refine and improve the rate review process.
  • Served on the Sold Property Transfer Team, facilitating seamless transitions for owners and ensuring that all account details were transferred accurately and efficiently, minimizing disruption to service and owner satisfaction.
  • Ensured strong relationship building and long-term satisfaction through a consultative approach and strategic planning.
  • Managed and maintained a pipeline of accounts, using Tableau tools to track progress, forecast outcomes, and meet performance goals.
  • Coordinated with cross-functional teams to develop and refine internal processes, leading initiatives to streamline workflows, optimize performance, and enhance overall customer satisfaction.
  • Delivered training sessions for teammates, sharing best practices and insights, contributing to continuous upskilling and fostering a culture of collaboration and high performance.

Lease-Up Community Manager - Belvedere at Berewick

S.L. Nusbaum Realty Company
Charlotte, NC
08.2019 - 11.2020
  • Directed the daily operations and lease-up of a luxury 55+ community, achieving high occupancy rates.
  • Trained, hired, and developed a high-performing team, focusing on fostering talent, setting clear expectations, and driving a culture of continuous improvement.
  • Monitored market trends to maintain competitive pricing and maximize profitability.
    Delivered detailed monthly financial reports ensuring transparency in revenue growth and expenses.

Community Manager - the Village at Lake Wylie Apts

InterMark Management Corporation
Lake Wylie, SC
09.2017 - 07.2019
  • Oversaw the management of a 392-unit property; led capital improvements for future sale readiness.
  • Trained, hired, and developed a high-performing team, focusing on fostering talent, setting clear expectations, and driving a culture of continuous improvement.

Property Manager - Whitehall Estates Apts

YFP Management Company
Charlotte, NC
04.2013 - 01.2016
  • Promoted to Property Manager within 6 months; successfully managed operations of a 252-unit community.
  • Recognized for crisis management, taking charge of additional properties in times of need.

Assistant Property Manager - High Pointe Apartment Homes

RP Management Company
Harrisburg, Pennsylvania
11.2011 - 04.2013
  • Co-managed two properties, including a 120-unit luxury lease-up; led all marketing initiatives for the lease-up.

Branch+ Relationship Manager | Corporate Trainer

Fulton Financial Corporation
Mechanicsburg, Pennsylvania
03.2002 - 01.2009
  • Managed retail lending for the branch; awarded for top sales in loans and deposit accounts.
  • Conducted regional training for Customer Service Representatives
  • Achieved consistent 100% scores in mystery shopper evaluations.

Education

South Carolina Property Manager License

Fortune Real Estate Academy
2018

Certified Apartment Manager (CAM) Designation

National Apartment Association
2017

Business Management & Finance Courses

HACC & Pennsylvania Banker's Association
2006

Skills

Customer Relationship Management:Award-winning communicator, collaborator, and problem solver

Leadership Experience: Led teams of up to 20; committed to fostering talent and team growth

Property Management: Over a decade managing 600 units, including Class A lease-ups, acquisitions, and strategic partnerships

Project Management: Skilled in B2B sales, budget development, project and rehab management, and social media marketing

Technical Proficiency: Salesforce, Salesloft, Tableau, Yardi, RealPage/Onesite, Microsoft Office Suite

Performance & Service Awards: Social Media, Customer Service Excellence, Mystery Shopper, and Branch Sales Awards

Exemplary Evolver Award – Evolve Vacation Rental, October 2024

Quarterly Performance Awards – Multiple-time recipient at Evolve

Timeline

Onboarding Consultant

Evolve Vacation Rental
07.2022 - Current

Lease-Up Community Manager - Belvedere at Berewick

S.L. Nusbaum Realty Company
08.2019 - 11.2020

Community Manager - the Village at Lake Wylie Apts

InterMark Management Corporation
09.2017 - 07.2019

Property Manager - Whitehall Estates Apts

YFP Management Company
04.2013 - 01.2016

Assistant Property Manager - High Pointe Apartment Homes

RP Management Company
11.2011 - 04.2013

Branch+ Relationship Manager | Corporate Trainer

Fulton Financial Corporation
03.2002 - 01.2009

South Carolina Property Manager License

Fortune Real Estate Academy

Certified Apartment Manager (CAM) Designation

National Apartment Association

Business Management & Finance Courses

HACC & Pennsylvania Banker's Association

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Megan Passeri