Megan Patterson
Springdale,AR
Summary
Dynamic Administrative Assistant with a proven track record at Life Strategies Counseling, Inc., where I enhanced office efficiency and improved patient relations through meticulous records management and professional telephone etiquette. Leveraged computer skills and HIPAA compliance to streamline patient scheduling and data accuracy, significantly boosting customer satisfaction. Excelled in multitasking and problem-solving, consistently going above and beyond to meet diverse needs.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Life Strategies Counseling, Inc.
06.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Athena to schedule appointments for doctor and aprn visits.
Education
High School Diploma -
Springdale High School
Springdale, AR05.2001
Skills
- Professional telephone etiquette
- Administrative support experience
- Patient Relations
- Problem-Solving
- Multitasking and Organization
- Records Management
- Attention to Detail
- Payment collection and processing
- Appointment Scheduling
- Computer Skills
- HIPAA Compliance
- Spreadsheet tracking
Timeline
Administrative Assistant
Life Strategies Counseling, Inc.
06.2020 - Current
High School Diploma -
Springdale High School
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