Summary
Overview
Work History
Education
Skills
LOCATIONS
Timeline
Generic

Megan Payne

Talent Aquisition
Davenport,IA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience

Work History

Staffing Coordinator

MercyOne Genesis
11.2024 - Current
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Conducted regular reviews of staffing processes, identifying and addressing areas for improvement.
  • Interviewed, hired, and mentored over 100 new personnel and oversaw all staffing operations.

Central Scheduler

UnityPoint Health
01.2023 - Current
  • Maintained privacy and confidentiality of patients in compliance with policies and regulations.
  • Scheduled and participated in staff meetings to discuss development for providing quality service.
  • Coordinated with medical professionals to determine availability and ensure appropriate scheduling practices.
  • Managed patient records and updated necessary information in electronic health record systems.
  • Assisted patients with rescheduling or canceling appointments as needed.
  • Collaborated with billing departments to verify insurance coverage and obtain pre-authorizations for procedures when required.
  • Transcribed physician notes, detailing diagnosis or recommendations.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Patient Access Associate

UnityPoint Health - Trinity Bettendorf
05.2022 - 12.2022
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Reconciled deposits and credit card payments every day.
  • Went over the doctors' daily care slips.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collected co-payments and kept track of my finances on a daily basis.
  • Used [Epic] to make appointments.

Unit Secretary

Genesis Health System
07.2014 - 05.2020
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Increased customer retention by effectively resolving problems.
  • Oversaw the master calendar and scheduled appointments for [Number] providers according to optimal patient loads and clinician availability.
  • Got signatures on financial documents and invoices, both internal and external.
  • Was in charge of the electronic records database and all file requests.
  • Was in charge of a high-volume, multiple-call telephone switchboard.
  • Completed skilled administrative work to assist all office personnel and operational needs.
  • Used Teams as one measure of group.

Education

Certification - Healthcare

Scott Community College Urban Center
Davenport, IA
05.2019

Skills

  • Attention to Detail
  • Conflict Resolution
  • Effective Communication
  • Problem Solving
  • Time Management
  • Budget Management
  • Team Collaboration

LOCATIONS

Davenport, Iowa

Timeline

Staffing Coordinator

MercyOne Genesis
11.2024 - Current

Central Scheduler

UnityPoint Health
01.2023 - Current

Patient Access Associate

UnityPoint Health - Trinity Bettendorf
05.2022 - 12.2022

Unit Secretary

Genesis Health System
07.2014 - 05.2020

Certification - Healthcare

Scott Community College Urban Center

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