Megan Perkins
Des Moines,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Cocktail Serving
Tonic
05.2022 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maintained clean and organized bar area.
Club Envy
John Junho Han
05.2022 - 06.2023
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Trained new bottle waitresses on company policies, procedures, and best practices to maintain quality service standards across the team.
- Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Delivered outstanding presentations of bottle services with flair techniques to create an engaging atmosphere for clients.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
Food Server
Hana Ramen Sushi
03.2022 - 04.2023
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
Account Resolution Specialist
Wells Fargo Home Mortgage
09.2018 - 12.2021
- Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
- Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
- Completed in-depth research to investigate claims and resolve problems.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
Education
Associate of Science - Nursing
Des Moines Area Community College
Des Moines08.2024
High School Diploma -
Norwalk High School
Norwalk Iowa06.2015
Skills
- Membership Growth
- Facility Management
- Fundraising Initiatives
- Documentation skills
- Customer Service
- Quick Learner
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Strong Communication Skills
- Fast-Paced Environment
- Team Oriented
Timeline
Cocktail Serving
Tonic
05.2022 - Current
Club Envy
John Junho Han
05.2022 - 06.2023
Food Server
Hana Ramen Sushi
03.2022 - 04.2023
Account Resolution Specialist
Wells Fargo Home Mortgage
09.2018 - 12.2021
Associate of Science - Nursing
Des Moines Area Community College
High School Diploma -
Norwalk High School
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