Megan Peters
Vineyard
Summary
Highly competent professional who can be trusted with even the most confidential information. I excel in turning disorganized environments into smooth-running operations, to improve accuracy and efficiency. Quick learner and self-starter who always exceeds expectations.
Overview
7
7
years of professional experience
Work History
Process Server
Icu Investigations & Civil Process Service
St. George
03.2024 - Current
- Served legal documents to individuals and businesses in various settings.
- Managed case files and maintained accurate records of all service attempts.
- Coordinated with law enforcement for secure document delivery when necessary.
Customer Service Representative
Resource Innovations
Murray
11.2023 - 03.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Care Specialist
Dental Select
Draper
11.2021 - 07.2023
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Delivered customer support to high call load each shift
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Client Services Member Representative
Health Equity
Draper
06.2019 - 08.2020
- Managed continuous delivery of top quality membership support
- Answered inbound calls from a wide range of members, welcoming callers in a polite, friendly, and professional manner
- Offered exceptional customer service to differentiate and promote the company brand
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Education
Psychology
Utah Valley University
Orem, UTSkills
- Team management
- Schedule coordination
- Account management
- Focused on customer satisfaction
- Multi-Task Management
- Data entry
- Microsoft Word
- Microsoft Office Suite
Timeline
Process Server
Icu Investigations & Civil Process Service
03.2024 - Current
Customer Service Representative
Resource Innovations
11.2023 - 03.2024
Customer Care Specialist
Dental Select
11.2021 - 07.2023
Client Services Member Representative
Health Equity
06.2019 - 08.2020
Psychology
Utah Valley University