Megan Phillips
Memphis
Summary
Dynamic and dependable professional with extensive experience in customer service at Petsmart. Proven ability to manage appointments and maintain high grooming standards while ensuring animal safety. Recognized for exceptional problem-solving skills and a calm demeanor, fostering positive client relationships and enhancing overall service quality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Professional Dog Groomer
Petsmart
08.2007 - 05.2019
- Educated visitors and staff on proper animal care and handling.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- After leaving this job I continued to groom dogs from my home due to covid outbreak. and continue to do so to this day. Showing I can self manage.
Overnight Freight Team Associate
KHOL'S
04.2007 - 08.2007
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Restaurant Hostess, Mascot
Red Robins
10.2006 - 02.2007
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Checked in with servers to confirm preparedness before seating customers.
- Reported problematic guests to management to foster safe and pleasant environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
- While dressed in mascot suit, entertained customers and their children while they dined.
Education
No Degree - Arts
Front Range Community College
For Collins, CO05-2008
High School Diploma -
Rocky Mountain High School
Fort Collins, CO05-2006
Skills
- Appointment scheduling
- Calm demeanor
- Time management abilities
- Customer service
- Multitasking
- Problem-solving
- Adaptability and flexibility
- Record keeping
- Cleaning and sanitizing
- Animal handling
- Kennel disinfection
- Dependable and responsible
- Physical condition monitoring
- Customer communication
- Work planning
- Human and animal safety
Timeline
Professional Dog Groomer
Petsmart
08.2007 - 05.2019
Overnight Freight Team Associate
KHOL'S
04.2007 - 08.2007
Restaurant Hostess, Mascot
Red Robins
10.2006 - 02.2007
No Degree - Arts
Front Range Community College
High School Diploma -
Rocky Mountain High School
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